Job Description:
Job Title – Lead - Software Engineering - Production Support
The Purpose of This Role:
This position is a part of the Stock Plan Services Prod Support Team within the WI business unit. The candidate will be engaged in ensuring the operational stability of the SPS Reporting Application. This candidate will participate in system monitoring, installing fixes, Level 2 Problem Analysis, Incident troubleshooting and resolution, problem management, and ensuring operational standards adherence.
The Value You Deliver
Product Stability: Directly collaborate with a large, cross-functional, global team. Maintain stability of the production environment providing Level 2 support for overnight batch and business teams by analyzing product software for the incident tickets.
The Skills that are Key to This Role
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You must possess strong background on PL/SQL, Informatica
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Analysis of complex ETL workflow/logics is a must skill
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You should have worked in production support PL/SQL application and Informatica
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You should be able to negotiate, influence and work with business peers and management
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You should have experience of working in an agile environment
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Provide root cause analysis of the Incidents raised by Business partners
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Strong analytical skills to review batch cycle trends and initiate performance improvement steps for better SLA adherence
Technical (secondary)
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Knowledge in OBIEE
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Knowledge on Micro-Services Architecture concepts and emerging patterns such as APIs, Web Services (REST/SOAP).
Behavioral Skills
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You should possess exceptional stakeholder management skills
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You should possess highly proficient written and verbal communication skills in the English language
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Connect with business partners on critical incidents and work with development teams to provide technical roadmap
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Participate in small to large initiatives ranging from application incident resolution work to project related tasks.
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Must be capable of learning complex processes quickly, and have the ability to learn through independent research.
The Expertise We’re Looking For
6+ years of experience. Completed three or more projects on commercially available applications.
B.E./B Tech in Computer Science, Computer Engineering, Software Engineering, or equivalent experience.
How Your Work Impacts the Organization
WI (Workplace Investments) helps our customers save and invest through workplace retirement savings plans, build lifetime relationships with customers and provide employers with cost-effective, integrated employee benefit solutions. WI serves customers online, over the phone, and through a nationwide network of investor centers. WI is also committed to helping drive employee retirement readiness by delivering leading-edge financial solutions to employers, including recordkeeping, cash management products and services and personal advisory services (PAS).
Location Chennai
Shift timings: 11:00 am - 08:00pm
Certifications:
Category:Information Technology
