Lead - Talent Management ( Learning & Development )

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship

As a Learning & Development lead , you will take ownership of learning programs across the organization, especially for managers. From end-to-end operations to facilitation and enhancing learner experience, you will collaborate with HRBPs, business teams, and internal stakeholders to design, deliver, and continuously improve learning initiatives. You will also oversee LMS operations and curate learning pathways to strengthen leadership and individual contributor development.

Key Responsibilities

• Facilitate engaging and interactive training programs (for managers and ICs) both in-person and virtually.
   

• End-to-end coordination and execution of learning programs (virtual, in-person, and blended formats).
   

• Partner with HRBPs and business leaders to drive nominations, learner participation, and program adoption.
   

• Design and refine learning content, including slides, facilitator guides, and microlearning modules.
   

• Manage LMS/LxP operations: assignments, completions, troubleshooting, and reporting.
   

• Generate dashboards, analyze learner feedback, and track program effectiveness and impact.
   

• Collaborate with internal teams and external vendors for seamless execution of initiatives.
   

• Curate relevant learning resources aligned to key skill areas, career stages, and roles.
   

• 6 years plus experience in Learning & Development, preferably within fast-paced tech, SaaS, or product companies.
   

• Strong facilitation, instructional design, and program development skills.
   

• Excellent communication, stakeholder management, and organizational abilities.
   

• Highly capable of independently managing multiple projects with ownership, adaptability, and attention to detail.
   

• Proficient with LMS platforms, learning operations, and content coordination.
   

• Skilled in Google Workspace/Microsoft Office; familiarity with tools like Canva, Articulate, or basic video editing software is a plus.
   

• Are passionate about employee development and creating impactful learning experiences.
   

• Bring structure, creativity, and energy to every program you manage.
   

• Enjoy collaborating across geographies, cultures, and time zones.
   

• Proactively seek feedback and leverage it to drive continuous program improvements.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.