Lead Technical Program Manager

Maersk is going through times of unprecedented change. From the farm to your refrigerator, or the factory to your wardrobe, we are developing solutions that meet customer needs from one end of the supply chain to the other. Digitization and IT are taking centre stage in enabling our customers to trade globally.

The Technology Operational Excellence function has been set up to support the realisation of Maersk’s strategic ambitions and to improve the stability, reliability & resilience of Maersk’s critical services. The Lead Technical Program Manager will be part of this function.

As a Lead Technical Program Manager, you will be responsible for ensuring that technical infrastructure and operational improvement projects are delivered on time and in the most efficient manner possible. This role involves managing complex, multi-disciplinary technical projects using engineering expertise. The Lead Technical Program Manager will plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks, and clearly communicating them to project stakeholders.

The role requires managing and explaining the team's analyses and recommendations to executives as well as discussing technical trade-offs with engineers. Using extensive technical and project management expertise, the Lead Technical Program Manager will manage projects of various sizes and scopes, identify future opportunities, improve processes, and drive the technical directions of programs.

If you are passionate about working in an entrepreneurial environment supporting an ambitious, culturally diverse team on a great transformation journey – then this role is the perfect next step in your career!

1. Key Responsibilities:

• Manage complex infrastructure and technology operational improvements, defining milestones and success criteria, resource allocation, and successful on-time delivery

• Work on key initiatives through collaboration with platforms, driving value realization and reporting on project success criteria results, metrics, and key improvements to senior stakeholders

• Understand interdependencies between technology, operations, and business needs

• Drive measurable project performance gains correlated to execution velocity. Establish governance over prioritization decisions to ensure alignment with key performance indicators

• Drive continuous optimization of the IT organization in terms of reliability, performance and cost.

2. Required Experience:

• Experience in managing and delivering technical solutions with a product mindset involves not just focusing on the technology, but also on aligning solutions with the overall business objectives, user needs, and long-term product vision.

• Experience in managing multi-team, multi-disciplinary, multi-country, and/or time zone projects

• Ability to collaborate and deliver solutions in an always-changing environment, work through ambiguity, get detailed solutions, identify a path forward, and lead initiatives over the finish line

• Ability to use data to create impactful business cases/presentations

• Good understanding of agile methodologies and experience working in agile development teams, familiarity with JIRA or other issue and project-tracking software

• Ability to lead cross-functionally and influence without authority across a diverse set of stakeholders (leadership, engineering teams, product owners, etc.).

• Ability to manage multiple requests and work in a fast-paced, multi-cultural environment

3. Who we are looking for:

• Strong problem-solving, analytical skills and people management skills.

• Ability to work in a high-performing business critical team and continually grow best practices

• Engineering mindset to achieving business outcomes and objectives, employing critical thinking skills to drive innovative solutions

• Willingness to stay up-to-date with emerging technologies and industry trends, and propose innovative solutions to enhance our product and development process

• Ability to seek different perspectives and relevant context to effectively navigate ambiguity

• Proven and demonstrated consulting experience (problem solver with attention to detail, resourcefulness, not shy to ask tough questions in a positive manner and understanding of business drivers behind the technology)

• Strong communication skills, both verbal and written, with the ability to drive conversations across multiple teams & levels to a conclusion

• Proactive and entrepreneurial to find solutions to problems

• Open to adapt and learn new skills as required

• Bias to action, being familiar with methods and approaches needed to get things done in a collaborative, lean, and fast-moving environment.

• Respond effectively to complex and ambiguous problems and situations.

• Motivated by goal achievement and continuous improvement, with the enthusiasm and drive to motivate the team and the wider organization.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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