Learning and Development Specialist, E-Learning and LMS

The Learning and Development Specialist will be responsible for the day-to-day administration, maintenance, and optimization of Xometry's e-learning content and Learning Management System (LMS). This role will play a critical part in ensuring a seamless and effective learning experience for all staff and customers through the support of onboarding, ongoing professional development, and external facing training. The ideal candidate will possess a blend of technical expertise in LMS administration, demonstrated development of e-learning content, and excellent communication and project management skills.

Key Responsibilities:

• E-learning Content Development:
• Collaborate with subject matter experts (SMEs) and L&D team members to create, review, update, and ensure the accuracy of existing and new e-learning content.
• Assist in the testing and quality assurance of new e-learning courses and modules prior to deployment.
• Manage the content lifecycle, including version control, archiving, and retirement of outdated materials.
• LMS Administration & Management:
• Serve as the primary administrator for the company's Learning Management System (Percipio)
• Manage user accounts, roles, and permissions; troubleshoot access issues.
• Upload, organize, and publish e-learning courses, modules, and learning paths.
• Create and manage learning assignments, notifications, and completion tracking.
• Monitor LMS performance, identify and resolve technical issues, and provide technical support to users.
• Stay up-to-date on LMS features and best practices, recommending and implementing improvements.
• Generate and analyze reports on learning activity, course completion, and program effectiveness.
• Learning Program Support:
• Support the deployment of new learning initiatives and programs within the LMS and across the organization. 
• Assist in the creation of engaging learning pathways and user-friendly navigation within the LMS.
• Provide support for virtual instructor-led training (VILT) sessions, including scheduling, platform setup, and participant management.
• Respond to employee inquiries regarding learning resources and LMS functionality.
• Collaboration & Communication:
• Work closely with HR Business Partners, department leaders, and subject matter experts to understand learning needs.
• Communicate effectively with employees regarding new learning opportunities and LMS updates.
• Participate in special projects as assigned by the Head of L&D or HR Leadership.

Qualifications:

• This role requires working core aligned hours to US Eastern Time.
• Bachelor's degree in Human Resources, Education, Instructional Design, Information Technology, or a related field.
• Advanced English level.
• 3+ years of experience in Learning & Development, with a strong focus on LMS administration and e-learning content management.
• Proven experience as an administrator for LMS.
• Strong understanding of e-learning standards
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Excellent technical aptitude and problem-solving skills with the ability to troubleshoot LMS and e-learning issues effectively.
• Highly organized with strong attention to detail and ability to manage multiple projects simultaneously.
• Exceptional written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• A passion for learning and development and a commitment to employee growth.

Preferred Qualifications:

• Experience with e-learning authoring tools (e.g., Articulate Storyline, Rise 360, Captivate).
• Familiarity with graphic design principles for e-learning content.
• Experience in a high-growth technology or manufacturing company.

Please submit your resume in English.

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