Lead regional spare-parts and reverse logistics operations, ensuring SLA/KPI adherence, end-to-end parts flow monitoring, trade compliance, audit-ready controls, cost management, and continuous improvement. Manage Logistics Service Providers, drive corrective actions, validate invoices and budgets, and pursue digitalization and AI-enabled analytics to improve visibility and reduce manual work.
Join our Team
We are looking for a Logistics Manager to lead spare parts and reverse logistics operations for the assigned region, ensuring reliable service to our customers, strong cost control, and continuous improvement across the supply chain.
Key Responsibilities
Qualifications and Experience
We are looking for a Logistics Manager to lead spare parts and reverse logistics operations for the assigned region, ensuring reliable service to our customers, strong cost control, and continuous improvement across the supply chain.
Key Responsibilities
- Lead day-to-day logistics operations for the satellite hub/warehouse, covering warehousing, international freight, reverse logistics, and spare parts delivery in line with SLAs and KPIs.
- Monitor end-to-end spare parts flows and lead-time performance (repair, replenishment, returns), analyzing issues and driving corrective actions with Logistics Service Providers and internal stakeholders.
- Manage operational issues and process compliance, ensuring quality, trade compliance, data accuracy, and audit-ready control of logistics activities.
- Own logistics financial management for the assigned scope, including budget inputs, accruals, invoice validation, variance analysis, and cost-control initiatives.
- Drive digitalization and automation opportunities (including AI-enabled analytics) to reduce manual work, improve visibility, and strengthen service performance.
Qualifications and Experience
- Bachelor's or Master's degree in supply chain management, logistics, operations management, industrial engineering, or related field; CSCP/CLTD certifications are an advantage.
- 10-15+ years of experience in logistics, supply chain, or operations, including at least 5 years in managerial/leadership roles, preferably in cross-border or international logistics for a multinational company.
- Strong knowledge of warehousing, international freight, reverse logistics, trade compliance, customs/import-export processes, and logistics service-level management.
- Proven experience managing Logistics Service Providers (KPIs/SLAs, performance reviews, issue resolution) and solid financial acumen in logistics cost management.
- Comfortable using digital tools and AI/analytics in logistics (e.g., forecasting, risk prediction, exception detection), with a continuous improvement and results-oriented mindset.
Ericsson Chennai, Tamil Nadu, IND Office
Ericsson Chennai Hub Office
Key IT stretch along OMR with strong tech presence. Close to residential areas, eateries and the coast, offering a relaxed lifestyle with good connectivity to central Chennai.
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
