MAC Operations Engineer 2

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
This job requires efficiently operating and maintaining computer systems, including executing backup routines, system error resolution, and software installations. It involves managing system communications, scheduling maintenance, and overseeing the computer environment's general welfare. The role includes monitoring resource usage, maintaining inventories, and mentoring junior team members, while continuously enhancing automation systems.
Job Description
Position: Specialist 2 - System Administration
Experience: 2.5 years to 4.5 years
Job Location: Chennai Tamil Nadu
Technical Skills: Jamf, Troubleshooting, Apple Business Manager.
Profile:

• Knowledge on Azure AD and Hybrid environments
• Experience with Apple Business Manager,
• Profound knowledge in Apple hard- and software
• Excellent knowledge in Jamf (Jamf 300 certificate or higher required)
• Strong troubleshooting skills
• Experience in creating automation scripts

Job:

• Operation and further development of the Apple-based client platform with the help of Jamf
• Definition of configurations and policies for macOS operation, considering the IT security policies
• Enhance, automate, and optimize deployment and operational processes.
• Coordinate and carry out error analyses and problem solving/troubleshooting
• Supporting employees in troubleshooting macOS
• Contact person, for questions and problems concerning macOS, especially for first time users
• Provide support including incident response, reporting and advanced troubleshooting
• Coordinate settings and processes with international teams throughout Europe and beyond
• Participate in decisions regarding enterprise infrastructure, processes, and policies
• Maintaining and updating documentation

Responsibilities:

• Administering system infrastructure to ensure optimal availability, reliability, and performance
• Implementing security protocols, managing access controls, and conducting vulnerability assessments to safeguard data integrity
• Collaborating with cross-functional teams for system integration, ensuring effective communication between hardware and software
• Conducting system audits and performance tuning, documenting changes to enhance operations
• Providing technical support, addressing system issues, and escalating complex problems as necessary
• Mentoring team members, fostering technology skills development within the team
• Recommending improvements to automation systems, enhancing efficiency and effectiveness
• Managing system communications, maintenance schedules, and the overall health of the computing environment
• Reviewing system usage, optimizing resource allocation, and maintaining security and inventory controls
• Operating and maintaining auxiliary equipment, ensuring seamless support for system operations
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years