Mainframe Application Environment Support Analyst

Responsibilities:

• Provides technical and business support for users of Citi Applications. This includes providing quick resolutions to issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Manages, maintains and supports environments, focusing on stability, quality and functionality against service level expectations
• Start of day checks, continuous monitoring, and regional handover
• Develop and maintain technical support documentation
• Assess risk and impact of test environment issues and escalate to business and technology management in a timely manner
• Ensures that storage and archiving procedures are in place and functioning correctly
• Engages in post implementation analysis to ensure issues are resolved permanently
• Ensures essential procedures are followed and helps to define operating standards and processes
• Act as a liaison between users, interfacing internal technology groups and vendors
• Acts as advisor or coach to new or lower level analysts
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

Qualifications:

• 9+ years of managing a Test Environment in a support role including health check, UAT support
• Experience with COBOL/JCL/CICS/VSAM/ DB2 
• Handle various components from multiple projects and perform version control, package promotion, preparing environment for UAT and other release activities for production installation.
• Work independently and perform release activity such as raising request for UAT/PROD deployment, debugging the issue, prepare/present the release documents
• Ability to analyze/solve technical issues
• Ability to diagnose & address application issues.
• Support Client Testing
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of Problem Management Tools
• Ability to plan and organize workload
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Able to work as part of a virtual team in a culturally diverse background

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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