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About Us (Ensono)
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
About Role
- Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to Mainframe DB2 database and related products
- Provide primary support for reported problems related to DB2 and related software products
- Provide key support for customer migration services (new customer transitions) as they pertain to DB2 and related OEM software products.
- Provide primary support for reported problems related to DB2 tables spaces
- Communicate to both customer and management the status of issues at intervals during resolution process.
Responsibilities
- Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
- Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
- In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer’s disaster recovery plans.
- Adhere to a schedule that efficiently manages resources and allows timely implementations.
- Follow ITSM change control procedures
Experience level - 5 to 18 yrs
Mandatory Skills
- Bachelor’s degree required and/or equivalent work experience.
- 8+ years of professional experience in DB2 for administration and systems programming support. CA and IBM tools for DB2 a plus
- Experience in building new DB2 subsystem environment
- Experience with configuring and managing DB2 in a parallel sysplex, DB2 Datasharing environments
- Ability to develop innovation, strategies, processes, and best practices in software management
- Experience with reviewing new versions of DB2 for functionality, advising how they benefit the client
- Ability to review DB2 security to find potential risks
- Experience with reorganization of application data
- Experience with reviewing, tuning of internal DB2 buffer pools and SQL code
- Experience with supporting DB2 security requests
- Support planned (disaster recovery) and unplanned (emergency) database recovery activities
- Knowledgeable in best practices of software management, maintenance, and documentation
- Experience with establishing policies and procedures pertaining to database management, DR, security, maintenance, and utilization
- Ability to evaluate change requests and determine impact to assigned clients and troubleshooting and solving production database issues.
- System programming knowledge of multiple Mainframe Database Management Systems is a bonus.
Good to have skills
- Self-motivated and able to work independently.
- Demonstrated ability to respond quickly and effectively to support requests from multiple clients
- Must be able to multi-task and work under short deadlines and in high pressure situations.
- Excellent communication skills (written, verbal and presentations)
- Ability to work as part of a team, as well as independently.
- Experience in installation/upgrade/customization of DB2 subsystem & related ISV software products
- SMPE Knowledge and experience
Work Mode: Hybrid / Work From Home
