Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
- Provide level 2 and 3 support for incidents and service requests in at least two of the following areas: Oracle FCCS (Required), PCMCS, EPBCS, and ARC (Preferred).
- Lead and mentor a team, providing guidance, feedback, and fostering a collaborative, high-performance culture.
- Ensure SLAs, quality standards, and contractual obligations are met, monitoring service metrics and taking corrective actions when needed.
- Advise clients on new features, best practices, and industry trends.
- Identify opportunities to optimize processes, automate tasks, and reduce service delivery costs.
- Prepare and present performance reports, analyze trends, and develop strategies to improve service quality.
- Manage vendor relationships, ensuring service improvements, issue resolution, and contract compliance.
- Collaborate with Customer Success Managers to strengthen client relationships and align services with client needs, identifying enhancement opportunities.
10+ years of experience in administering and maintaining Oracle EPM Cloud systems.
Strong communication and interpersonal skills to build relationships with clients and stakeholders.
Bachelor’s degree in business administration, IT, or related field (or equivalent experience).
Proven experience managing teams in managed services or IT services environments.
In-depth knowledge of managed services, SLAs, and ITIL frameworks.
ITIL or relevant certifications are a plus
Position LevelManagerCountryIndia
