Job Summary
Responsible for leading a team of Software Development Engineers in the planning and designing of software and web applications. Manages projects from design to testing, including new programs, enhancements and modifications. Collaborates with Quality Assurance team to conduct testing. Has overall responsibility for developing/administering performance standards for organizational unit. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development and meeting of departmental budget.Salesforce
Responsible for working cross-functionally to collect data and develop models to determine trends
utilizing a variety of data sources. Retrieves, analyzes and summarizes business, operations,
employee, customer and/or economic data in order to develop business intelligence, optimize
effectiveness, predict business outcomes and decision-making purposes. Involved with numerous key
business decisions by conducting the analyses that inform our business strategy. This may include:
impact measurement of new products or features via normalization techniques, optimization of
business processes through robust A/B testing, clustering or segmentation of customers to identify
opportunities of differentiated treatment, deep dive analyses to understand drivers of key business
trends, identification of customer sentiment drivers through natural language processing (NLP) of
verbatim responses to Net Promotor System (NPS) surveys and development of frameworks to drive
upsell strategy for existing customers by balancing business priorities with customer activity. Has in
depth experience, knowledge and skills in own discipline. Usually determines own work priorities.
Acts as resource for colleagues with less experience.
Job Description
Core Responsibilities:
• Sales Cloud Skill Set • Strong understanding of core Sales Cloud objects (Lead, Account, Contact, Opportunity) and their relationships. • Proficient with Flows, Apex, LWC for automating sales processes and building custom logic
• Experience with customizations like custom objects, fields, validation rules, and record types. • Familiar with Reports & Dashboards for sales KPIs and visibility. • Understanding of Territory Management, Forecasting, and role hierarchy (preferred but not mandatory) • Use of Salesforce CLI, SFDX, Copado for build and deployment • Marketing Cloud Skills • Hands-on with Email Studio, Automation Studio, and Journey Builder • Experience integrating Sales Cloud and Marketing Cloud (Marketing Cloud Connect) • Proficient in AMPscript and SQL for personalization and segmentation • Understanding of Contact Builder, Data Extensions, and Subscriber Lists • Experience with real-time event triggers (Journey entry based on record update or API) • Familiar with Tracking Extracts, Send Logs, and Marketing Cloud APIs • Nice-to-Have: Media Cloud Skills • Experience with Vlocity Media Cloud data models, especially Party Model, Product Catalog, Campaign, and Audience Segmentation • Familiarity with Industry CPQ in Media Cloud (e.g., quoting for ad products) • Understanding of order capture, media schedules, and rate cards • Use of DataRaptors, OmniScripts, and FlexCards in Vlocity/OmniStudio • Integration & Platform Skills • Salesforce-to-external API integrations using Mulesoft • Experience with Marketing Cloud Connect, SSO, and Platform Events where needed
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
