Manages digital payment operations, including reconciliation, settlement, chargebacks, disputes, merchant settlements, operational controls, regulatory reporting, and vendor governance. Drives automation and process improvements, monitors service levels and risk, implements regulatory and system changes, oversees payment network and service-provider relationships, and ensures compliance with RBI outsourcing guidelines and internal policies.
To manage digital payment operations through oversight of reconciliation, settlement, dispute management, operational controls, vendor governance, and regulatory compliance while driving process improvements, operational efficiency and risk management objectives.
Responsibilities
- Manage reconciliation, settlement, and chargeback processes to ensure accuracy and mitigate operational and financial risks.
- Oversee dispute management and customer grievance resolution and ensure timely processing of debit, credit, and adjustment transactions.
- Monitor operational controls, service levels, productivity metrics, and turnaround times across digital payment operations.
- Drive automation, process enhancement, and operational efficiency initiatives to strengthen controls and improve service delivery.
- Manage implementation of regulatory, business, and system-related changes across digital operations.
- Ensure timely preparation of MIS, regulatory reports, settlement reports, and management dashboards.
- Manage relationships with payment networks, vendors, and service providers and ensure adherence to contractual obligations and service levels.
- Conduct vendor governance reviews and ensure compliance with RBI outsourcing guidelines and internal policies.
- Oversee merchant settlements, interchange claims, and related payment processing activities.
- Review operational processes, controls, and agreements to strengthen governance, compliance, and operational risk management.
Experience: 6 to 10 years
Qualifications: Graduation/ Post‑Graduation (Any specialization)
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