Oversee card suspense accounts, settlements, chargebacks, merchant and cardholder payments; manage aging/exception resolution, intercompany Nostro and scheme reconciliations, run card-operations projects, produce MIS and root-cause analysis, and lead and coach the team to meet compliance and operational targets.
KEY RESPONSIBILITIES
- Ensure that Card Suspense Accounts and settlements are done within the stipulated timelines.
- Manage charge backs, merchant payments, card holder payments and exceptions.
- Monitor the aging balances to ensure timely exception management within defined TATs, resolution as per bank processes, clearance, and full compliance with policies and regulatory standards.
- Responsible for the management of intercompany card accounts (KCB Group), the Nostros -that is for the group, international card schemes and local switches.
- Manage Card operations related projects to keep up with changes in card business and regulatory changes for KCB Kenya and the Group.
- Provide detailed analysis (MIS) and commentary of suspense and compliance reports, including root cause identification and corrective actions.
- Provide leadership, coaching, and stakeholder engagement to drive team performance and alignment with business and operational goals.
Academic & Professional
Particulars Detail Specific Field or Qualification Need Type[1] Education Bachelor's Degree Any RQ Professional Qualifications CPA Part 2 RQ Master's Degree Business Related AAExperience
Total Minimum No of Years Experience Required 4 Years
Detail Minimum No of Years Need Type[1] Banking Operations 4 ES Reconciliation/ Management of suspense Accounts 4 ES Card Business/ Card Operations 2 ES Audit & Risk Awareness 3 DE Data Analysis & Presentation of Management Reports 3 ES People Management 4 ES Stakeholder Management 4 ES
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