The role involves managing customer onboarding and processing operations, ensuring compliance, resolving complaints, improving service delivery, and enhancing productivity metrics.
Onboarding of Customers & processing all Customer Instructions
Responsibilities- Execution with full understanding on KYC / AML / Negative list guidelines. Managing Volumes to ensure higher productivity, Control on process and compliance adherence.
- Customer deliverables are met as per SLA. Review and show consistent improvement in customer delivery.
- Resolution of all customer complaints within TAT and doing RCA for non-recurrence. Review vendor for optimum productivity. Filing of regularly returns / MIS on time. Improvement in TAT, FTR will be key achievement.
- Job additionally involves review and support on clean-up operations and ensure prospective good data gets into system. All judgmental activity is done at CPC with thorough knowledge.
Qualification: Graduate / Post Graduate
Experience: 5 to 10 years
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
