Leads end-to-end customer order management from entry through delivery, improving on-time performance and resolving delays with Supply Chain, Production, Logistics, Sales, and customers. Oversees order tracking, revenue and delivery performance alignment, process harmonization, automation, SOP adherence, KPI development, and SAP S/4HANA Order-to-Cash transformation. Requires strong order-to-cash, supply chain, analytics, stakeholder management, and leadership expertise in an international environment.
- BE with 7 to 10 years of experience
- Lead planning, disposition and control of all customer orders from order entry to delivery
- Track all open orders and improve delivery reliability (on‑time delivery) in close collaboration with Supply Chain, Production and Logistics.
- Ensure transparent communication with customers and Sales on order status and identify potential delays or bottlenecks at an early stage.
- Align with Global Order Management on revenue, delivery performance and problem‑solving
- Harmonize and automate Order Management processes in alignment with IT and Global OM
- Define and document standard operating procedures and ensure adherence.
- Use and further develop the Flender Analytic Cloud (FAC) for KPIs and decision‑making
- Act as key business partner for the SAP S/4HANA transformation in Order-to-Cash
- Several years of experience in Order Management / Customer Service / Supply Chain, incl. leadership
- Strong expertise in order‑to‑cash processes and delivery performance
- Experience with SAP ERP; SAP S/4HANA and BI/analytics tools (e.g. SAC) are a plus
- Very good English skills and strong stakeholder management
- Hands‑on, analytical, and comfortable in an international environment
Your contact person(s) for this job posting is/are:
Thirumalai Kumar TFlender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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