Manager, TAM

Join a fast-paced, innovative, data-driven start up named 2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

The Customer Operations organization at FourKites is excited to bring on a Manager of Technical Account Management to help evolve and maintain the overall vision of the Technical Account Management (TAM) team. While directly reporting to the Director, TAM and Customer Success,  you will be enhancing how our customers see value. We are looking for a team member who is consultative, technical, and analytical. This individual should be a strong leader who is collaborative and passionate about helping customers maximize their value using the FourKites platform. 

If you are a strong technical leader capable of managing a team of Technical Account Managers (TAMs) responsible for the following, we want to meet you! Primary responsibilities of this team include:

• Partner with customer success to mitigate churn and drive value
• Develop technical understandings and perspectives of customer integrations and platform setups and drive optimizations
• Consultative and solution-oriented, acting as a product solution expert
• Efficiency-first: Driving AI and Automation projects to drive internal process improvements and proactive customer results
• Results-driven, focused on measurable impact on a customer

What you'll be doing:

• Grow and maintain the charter and vision of the Technical Account Management team
• Prioritize and monitor team activity to ensure timely delivery of customer requests  
• Responsible for day-to-day management activities, including: capacity planning and staffing, performance reviews, professional development conversations, and escalation support
• Assist the team in understanding complex requests and determining impactful solutions
• Partner with Customer Success to identify and deliver product best practices
• Collaborate with peers in Customer Success, Carrier Operations, Implementation, Product, Marketing, and Engineering
• Recruitment of team members

Who you are:

• 6+ years of of customer facing experience
• 2+ years of technical people leadership experience
• Experience with sql, technical architecture, and integrations
• Understand technical challenges and effectively collaborate internally
• Possess customer-facing skills that you’re excited to take to the next level
• Detail oriented with strong communication skills
• Logistics and supply chain experience preferred, but not required
• Salesforce knowledge, comfortable in Excel, and are familiar with exception-based reporting
• Agile and thrive with teamwork, collaboration

Who we are:

Named one of Forbes’ Next Billion-Dollar Startups, FourKites is on a mission to transform the world’s supply chains with the most powerful technology on the planet. With a customer base that includes 18 of the top-20 food and beverage companies and nine of the top-10 CPG companies, the company combines the largest network of real-time logistics data with machine learning to help its customers lower costs, improve on-time performance and strengthen end-customer relationships. We are a customer-obsessed organization, wholeheartedly committed to helping our customers succeed and drive long-term value. 

The empathy we exhibit with our customers applies internally, as well. At FourKites, a positive work culture is a priority, and team members benefit from structured employee development plans, mentorship and training programs, quarterly review and promotions processes, affinity group memberships and competitive benefits packages. Click here to learn more about our team and our corporate values.

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