Manager

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Lead and manage a team of associates, ensuring consistent delivery of controls testing across assigned projects
• Drive achievement of Service Level Benchmarks including Productivity, Quality, and Turnaround Time (TAT)
• Oversee execution of controls testing activities in accordance with internal processes, regulatory requirements, and client-specific standards
• Ensure compliance with internal controls, external regulations, and audit readiness
• Identify control gaps and lead process improvement initiatives to enhance risk management and operational efficiency
• Collaborate with cross-functional teams across Banking, Insurance, and Capital Markets domains to support audits, reviews, and remediation efforts
• Coach, mentor, and develop team members to build capability and drive performance
• Act as a point of contact for client interactions, ensuring expectations are met and issues are resolved promptly
• Monitor daily operations, manage escalations, and ensure adherence to SLAs and compliance standards
• Conduct regular performance reviews, provide feedback, and support career development plans
• Resource Planning: Manage workforce planning, including hiring, training, and capacity forecasting
• Ensure timely and accurate reporting of metrics, risks, and progress to internal and client stakeholders
• Continuous Improvement: Promote a culture of innovation, automation, and continuous improvement across processes.

What You Will Need:

• Bachelor’s or master’s degree from a recognized university
• Minimum 8 years of Controls testing experience in BFSI, with strong exposure to Mortgage/ Credit/ Financial Services operations.
• Proven experience in leading teams, managing performance, and delivering results in a service-based environment
• Strong stakeholder management and communication skills, with the ability to influence and collaborate across levels
• High level of critical thinking, attention to detail, and analytical ability
• Flexibility to work overtime, night shifts, and weekends based on business needs
• Ability to manage multiple projects and drive outcomes across diverse workstreams

What Would Be Nice to Have:

• A self-driven, motivated, and energetic leadership style
• Strong organizational and time management skills, with the ability to work independently and maintain professionalism
• Experience in Banking /Mortgage/Credit/Financial Services operations (not mandatory)
• Experience in Mortgage Lending Cycle and Controls Testing Frameworks (not mandatory)
• Exposure to regulatory audits, risk assessments, and compliance testing

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.