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Own and execute customer marketing, advocacy, lifecycle engagement, online community, review platform, reference, and storytelling programs. Recruit and nurture customer advocates, manage testimonials and case studies, coordinate customer events and outreach, maintain advocacy systems, and provide insights to Sales, Marketing, Product, and Customer Success. Track engagement, review, retention, and advocacy metrics to optimize programs and strengthen customer relationships, brand credibility, and business growth.
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Manage the company website and digital marketing programs to improve online customer experience and increase web business. Develop website, social media, blog, paid search, SEO, and paid social campaigns; monitor analytics and campaign performance; recommend optimization strategies; oversee website content and design; evaluate emerging technologies; and report results to management.
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Supports national digital marketing initiatives across paid advertising, social media, SEO, online reputation, content, and local franchisee marketing. Manages campaigns, budgets, performance reporting, content calendars, shop listings, website updates, and social engagement. The role also coordinates content production, creates short-form media, provides franchisee guidance, and identifies opportunities to improve brand awareness, guest traffic, and marketing ROI.
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Supports local brand visibility and multimedia content production by managing Google Business Profile and Maps, publishing local SEO posts, monitoring reviews, coordinating video shoots, capturing and editing photos and videos, optimizing YouTube content, tracking engagement metrics, and assisting with marketing administration.
The Marketing Associate-Local Presence & Multimedia supports the firm’s local brand visibility and content production efforts. This position focuses on managing Google Business Profile (GBP), Google Maps, and YouTube content creation. The ideal candidate is detail-oriented, tech-savvy, and comfortable behind and in front of a camera, with a strong grasp of basic photo/video editing and reputation management. This is an onsite role in Houston and relocation is not offered.
Key Responsibilities
- Manage and maintain the firm’s Google Business Profile (GBP/GMB), including updates, posts, and accurate business info.
- Schedule and publish regular GBP posts to boost local SEO visibility.
- Monitor, report, and dispute negative or fake Google reviews promptly.
- Assist in writing scripts, scheduling, and coordinating video shoots for YouTube and social channels.
- Capture and edit professional headshots and team photos using Adobe Photoshop or Lightroom.
- Edit short-form and long-form videos for YouTube, social media, and website embedding.
- Support video uploads, tagging, and optimization on YouTube (titles, thumbnails, SEO keywords).
- Track and report on local search visibility and engagement metrics.
- Assist in day-to-day administrative and scheduling tasks within the marketing department.
Skills, Knowledge and Expertise
- 1–2 years of marketing or administrative experience (agency or legal field preferred).
- Working knowledge of Google Business Profile, YouTube, and social posting tools.
- Proficiency with Photoshop, Canva, and basic video editing software (Premiere Pro, CapCut, or similar).
- Strong attention to detail and organizational skills.
- Excellent communication and copywriting ability.
- Comfortable working with cameras and recording equipment.
Benefits
We offer affordable benefits: medical, dental, vision, 401K (with a 5% company match), and life insurance!
Equal Opportunity Statement:
We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.
Equal Opportunity Statement:
We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.
About
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
