Supports Oracle Transportation Management execution, testing, deployment, and end-to-end process integration. Maintains customer, vendor, and material master data quality; prepares export/import documentation; monitors KPIs and SLAs; troubleshoots process and testing issues; performs root-cause analysis; follows and updates IOPs and SOPs; coordinates with project teams and stakeholders; and may train new hires.
Job Description Jl2 Process Expert
1) Should have OTMS execution experience in processing tasks (2-4 years)
2) Should be work as an individual contributor and deliver on KPI’s and daily tasks
3) Should be able to troubleshoot issues with the identification of process issues. Solution oriented
4) Horizontal stitching of the E2E process, able to understand process maps and create IOP/SOP. Should know how to file manage.
5) Project analysis, and Data input from colleagues for Successful parallel run, testing, and deployment of Oracle TMS in the GSC
6) Ensuring data quality input for Customer, Vendor master data & Standard material codes
7) Testing E2E files, Process Flows, Data flows, and reporting capabilities, and Control effectiveness
8) Troubleshoot, investigate & escalate testing & process challenges to the correct desks
9) Share feedback to strengthen User & system experience, process experience, and customer experience outcomes
10) Align & Seek guidelines for KPI’s and process flow directions from the Project team and GPL’s.Has accountability for preparation of export/import documentation andsubmission of the same timely and accurately to stakeholders.Adheres to IOPs and deviations to be checked prior with stakeholders.Focuses on data quality to ensure SLAs are met.Up-to-date understanding/training of Process and IOPs to createdocumentation.May perform root cause analyses in the event of escalations.May train new hires on the process(es).
1) Should have OTMS execution experience in processing tasks (2-4 years)
2) Should be work as an individual contributor and deliver on KPI’s and daily tasks
3) Should be able to troubleshoot issues with the identification of process issues. Solution oriented
4) Horizontal stitching of the E2E process, able to understand process maps and create IOP/SOP. Should know how to file manage.
5) Project analysis, and Data input from colleagues for Successful parallel run, testing, and deployment of Oracle TMS in the GSC
6) Ensuring data quality input for Customer, Vendor master data & Standard material codes
7) Testing E2E files, Process Flows, Data flows, and reporting capabilities, and Control effectiveness
8) Troubleshoot, investigate & escalate testing & process challenges to the correct desks
9) Share feedback to strengthen User & system experience, process experience, and customer experience outcomes
10) Align & Seek guidelines for KPI’s and process flow directions from the Project team and GPL’s.Has accountability for preparation of export/import documentation andsubmission of the same timely and accurately to stakeholders.Adheres to IOPs and deviations to be checked prior with stakeholders.Focuses on data quality to ensure SLAs are met.Up-to-date understanding/training of Process and IOPs to createdocumentation.May perform root cause analyses in the event of escalations.May train new hires on the process(es).
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Maersk Chennai, Tamil Nadu, IND Office
104/29, Thousand Lights West, Thousand Lights, Chennai, Tamil Nadu, India, 600006
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