Processes offer letters and preboarding tasks for North American hires, ensuring accuracy, compliance, timely completion, and a positive candidate experience. Coordinates with HR, hiring managers, Talent Acquisition, vendors, and onboarding teams; communicates offer details; monitors background checks, drug testing, I-9 documentation, and start-date readiness; maintains secure records; resolves discrepancies; escalates risks; and identifies process improvements. Must work U.S. Eastern Time Zone business hours.
Job Description SummaryIn this role, you will be responsible for processing the transactional components of the offer letter for our GE Vernova pre-hires. You will follow a clear set of tasks to complete requests which will help to ensure a seamless transition for pre-hires joining our business. Your attention to detail, excellent communication skills, and ability to collaborate with various teams will be critical for success in this role. This person will ensure a positive experience for pre-hires while ensuring they are fully prepared to contribute effectively to the organization.Job Description
Essential Responsibilities
- Collaborate with the HR team, hiring managers, and Talent Acquisition team to gather necessary information for creating accurate and comprehensive offer letters.
- Ensure services are delivered in a timely manner with guidance from NAM Offer & EA Team leader, while ensuring high standards of accuracy and quality are maintained, based on compliance with relevant legal and GE policy requirements.
- Follow GEV standards to generate offer letters, ensuring that all necessary details are included, such as compensation, position details, and other terms and conditions.
- Communicate with candidates regarding offer details, answering questions, and addressing concerns they may have about the offer letter.
- Upon acceptance of an offer by a candidate, ensuring that all pre-hire tasks are provided to candidate in a timely manner to ensure that we meet agreed upon start date
- Partnering with vendors (i.e. Background check and Drug testing vendor, etc) to ensure pre-hire tasks assigned to new hire are effectively assigned in a timely manner
- Monitor the progress of the tasks from offer letter submitted to employee start date
- Identify areas for improvement and propose solutions to enhance the candidate experience and overall offer/pre-onboarding process.
- Ability to recognize when to escalate issues that would impact the experience for a new hire
- Coordinate video calls with new hires to review employee-provided documents and verify identity and employment authorization
- Ensure timely completion of Section 1, and acceptable documentation is uploaded to WD employee record. Follow up with pre-hire as necessary.
- Maintain organized and secure records of I-9 forms and supporting documentation
- Coordinate with NAM Onboarding Leader to resolve any discrepancies or compliance issues
- Identify and communicate potential delays or issues proactively
- Demonstrated strong follow-through by consistently meeting our established SLAs
- Proactively seeks clarification on ambiguous requests to mitigate risk and ensure high-quality deliverables
- Working hours will follow the U.S. Eastern Time Zone to support the North America offer and preboarding process.
Qualifications/Requirements
- Bachelor’s degree from an accredited university or college in related area (or a high school graduate/GED or equivalent with at least 3 years of relevant work experience)
- Must be able to work during U.S. Eastern Time Zone business hours to support the North America offer and preboarding process
Desired Characteristics
- Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness
- Excellent organizational and time-management skills to manage multiple tasks and deadlines effectively.
- Excellent written and verbal communication skills.
- Prior experience in HR, or a similar role is preferred.
- Familiarity with Workday and document management tools.
- Applies solid judgment ensuring integrity, compliance, & confidentiality
- Passion for continuous process improvement and simplification
- Ability to anticipate and resolve challenges
- Ability to manage multiple priorities and deadlines in a fast-paced environment
Relocation Assistance Provided: Yes
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