This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The primary responsibility of the NWE OS Services – Deal Value Advisor (DVA) is to act as interface between Customer / OS Sales and Back Office (Q2C, MCCO, Compliance team, GDS, Tax) for a number of selected deals where there is complex renewals / new business engagements
As a Deal Value Advisor, you:
o Drive quality discussions between OS Sales and Back-office teams for all to understand, and confirm, what is requested and what can be expected from an execution / TAT perspective.
o Do follow up checks to ensure we do what was promised, as it is linked to customer outcomes
o Check feedback / outputs from back office to ensure no mistakes come in front of our OS Sales, or worst, will be sent to the customer
o Make recommendations on process, tool and skills improvements that will help improve (internal / external) customer satisfaction, TAT, and order generation
o Look for up-sell opportunities while working on complex deals
o Work with country OS Sales to better understand selected customers business environment
o For selected deals, understand the Infrastructure covered and SLAs, and how this is aligned to companies’ business objectives and HPE strategies
o Look for up-sell opportunities and bring them in front of the account team / OS Sales rep
o Help OS Sales define the needs for future Quote creation and up-sell
o Work with Customer Operations to ensure High Quality Quote creation
o Check quotes against defined needs and, where needed work with Customer Operations to make necessary changes before the Quote reaches country OS Sales
o Act as interface between countries and Customer Operations relating to defined, more complex, renewals / conversions
o Articulate needs of the countries to CO teams
o Check complex quotes (Quality Assurance) before they are going to the countries
Internal / External Work relationships:
Internal:
- NWE Services HQ Leadership team
- OS Sales and Business teams
- Back-office teams: CO, MCCO, GDC, DGD, Compliance, Tax
External:
- Customers / Partners (where applicable)
Other requirements:
- Excellent communication skills in verbal and written English
- Detail oriented with a structured work approach and an orientation towards solutions
- Detailed knowledge of Contract Renewals (Complex Quotes / Multi Country Quotes)
- Good working knowledge in Microsoft standard applications and HPE specific tools
- Ability to operate effectively within a virtual (cross-cultural) team
Personal skills and qualities:
- Stakeholder oriented, courteous, assertive, and motivated
- Excellent oral and written communications skills
- Positive attitude towards team members, internal and external stakeholders
- Capable of being self-managed, and a team player, quality conscious, efficient, flexible and eager to share and acquire knowledge.
- Analytical and problem-solving skills
- Ability to work under pressure
- Ability to handle multiple tasks at the same time and ability to prioritize
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
Sales OperationsJob Level:
Expert
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
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