Onboarding Platform Lead, Managing Director

Join us as a Onboarding Platform Lead

• We’ll look to you to manage all aspects of change, run and the operational health of your platform that’s aligned to the business’s vision
• As a platform that is about to embark on a ‘digital first’ and ‘AI first’ transformation, you’ll lead the technology thinking and execution for driving a seamless customer engagement, agentic automation of end-to-end workflows, while adhering to Financial Crime and other legal and regulatory requirements
• It’s a highly collaborative role that will see you working closely with key stakeholders and centres of excellence to build the right solutions that deliver customer value
• We’re offering this role at managing director level

In this role, you'll be delivering and owning the platform operational stability and performance, including maintaining applications, systems, utilities and tools. Through understanding the technical direction and emerging technologies and trends, we’ll look to you to take ownership of the technical architecture and design of your platform and align it to domain and enterprise roadmaps and targets.

Alongside this, you’ll champion and plan the delivery of business value and an enhanced customer experience as you lead teams to understand and focus on customer outcomes.

You’ll also be:

• Owning and creating the platform technical road map with the right architecture, solutions and commercial value
• Optimising the scheduling and sequencing of initiatives and achieving the agreed targets for the cycle time, risk and cost profiles of the platform
• Ensuring the ambitious AI roadmap balances the strong need for pace and innovation, including AI process mining, Agentic AI and intelligent engagement, with the right control and governance framework for the core models and the Agents using those models
• Providing expertise to ensure optimal business solutions that meet our customers’ needs and the overall strategy and roadmap
• Owning the remediation of technical issues to simplify and improve the platform’s architecture and technology
• Owning the financial, commercial and flow performance of the platform as well as the risk culture

We're looking for a strong leader and communicator with the ability to communicate complex technical concepts clearly to your colleagues including management level, with good collaboration and stakeholder management skills. You'll have demonstrable experience running high performance large-scaled programmes, projects and teams, paired with domain and platform product knowledge, experience and expertise.

You’ll need deep knowledge of AI, navigating model governance and ‘path to production’ for GenAI systems in general, and Agentic AI in particular to accelerate customer data verification and risk assessment in a regulated commercial and institutional banking setup.

On top of this, you’ll have:

• An expert understanding of running large complex projects spanning multiple teams and senior governance forums
• A strong understanding of platform applications and services, with the ability to convert a business ask to a technical solution
• Operational, risk management, financial management, collaboration and negotiation experience and expertise
• Strong commercial acumen with an acute understanding of the business landscape relevant to your area

Hours

Job Posting Closing Date: