JPMorganChase
Operation Performance Management Analyst
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Job Description
Description:
As a Business Analysis Associate I within the Operations Performance Management team, you will play a pivotal role in generating analytical insights that significantly influence the financial performance of the Collections organization across Card, Overdraft, and Auto lines of business. You will develop comprehensive data expertise to support cross-line performance monitoring and analysis, forge strong partnerships with key stakeholders, and utilize your understanding of data to craft compelling business narratives that drive decisions and strategic direction.
Job Responsibilities:
Required Qualifications, Capabilities, and Skills:
Preferred Qualifications, Capabilities, and Skills:
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Description:
As a Business Analysis Associate I within the Operations Performance Management team, you will play a pivotal role in generating analytical insights that significantly influence the financial performance of the Collections organization across Card, Overdraft, and Auto lines of business. You will develop comprehensive data expertise to support cross-line performance monitoring and analysis, forge strong partnerships with key stakeholders, and utilize your understanding of data to craft compelling business narratives that drive decisions and strategic direction.
Job Responsibilities:
- Support daily operations and tasks related to specific functional areas or business partners.
- Create business review decks, weekly updates, and ad-hoc communications for presentation to senior leaders and team members.
- Ensure projects are completed within established timelines.
- Participate in cross-functional teams to drive initiatives.
- Assemble data, build reports/dashboards, and provide innovative solutions for business partners.
- Identify risks and opportunities, proposing solutions to unlock value.
Required Qualifications, Capabilities, and Skills:
- Over 5 years of professional experience in business and relevant MIS/Technology roles.
- Strong understanding of business operations and procedures, with the ability to connect them to business fundamentals.
- Proficiency in sourcing data from multiple locations, integrating them, and providing actionable information for reporting or analysis.
- Eagerness to learn and adapt to new technologies.
- Open-mindedness to diverse perspectives.
- Ability to anticipate and resolve customer and general issues with urgency.
- Expertise in using advanced statistical tools, such as regression analysis and interpreting correlation coefficients.
- Ability to interpret business trends, propose solutions to improve them, and identify gaps with recommendations.
- Knowledge to incorporate other business areas in analysis and solutions, such as inventory, strategy, and contact management.
- Experience in reporting and data analysis development, with the ability to meet strict deadlines.
- Strong proficiency in SAS, Alteryx, SQL, and advanced Excel.
Preferred Qualifications, Capabilities, and Skills:
- Prior experience in Collections Operations is preferred.
- Bachelor's degree or equivalent is required.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
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