About this role:
Wells Fargo is seeking to lead a team to complete the units work by appropriate planning and prioritizing and distributing daily work to meet deadlines and goals of the process and effectively engage the team to perform better. Manages subordinate managers or professional teams and accountable for the overall operational performance of one or more lines of business, within the Operational segments of the India Team.
In this role, you will:
- Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
- Ensure timely completion, quality and compliance within the operation area
- Work independently on moderately complex issues and projects
- Identify opportunities for process improvement and risk control development and escalates issues to senior management
- Provide training, performance, evaluation and coaching of less experienced team
- Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
- Leverage interpretation of policies, procedures, and compliance requirements
- Collaborate and influence all levels of professionals including senior managers
- Lead team to achieve objectives
- Manage allocation of people and financial resources for Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
- 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of leadership experience
- Experienced leader handling multiple lines of businesses in eform types HTML, PDF (both print-on-demand and fill-and-print), Word and the design tool
- Demonstrated ability to interact effectively with lower to mid-level operations team members, other contacts and other managers at the same level or one level higher. Demonstrated knowledge of departmental workflow processes.
- Ability to manage multiple projects with challenging deadlines
- Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
- Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
- Excellent communication and interpersonal skills. Advanced verbal and written English communication skills
- Demonstrate ability to handle critical production or escalation issues in a time-sensitive environment.
- Advanced PC experience required in - Word, Excel, Access, Outlook, Internet, Adobe Experience Management (AEM), Java Script, Jquery, HTML, CSS is desirable
Desired Qualifications:
- Knowledge of Jaws, Common Look, Crawford Tech, Open Access, NVDA vendor products and testing will be an advantage
- Demonstrated negotiating, conflict management and decision-making skills with all levels of associates. Excellent leadership, judgment and problem-solving skills.
- Able to think, plan and implement strategically across department. Experience in operations, customer service and/or financial services management with a high volume, fast-paced and constantly changing environment
Job Expectations:
- Our hours of operation are 1:30 p.m. to 10:30 p.m. - 40 hours per week with a rotating late-night schedule within the team, although staffing can be re-deployed to different processes depending on the demand.
- Amenable to work in the night shift and holidays.
Good communication in English
Posting End Date:
6 Mar 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
