Operations Lead Connectivity, - Global

Key Responsibilities 

Connectivity Operations & Support 

• Manage daily operations of enterprise connectivity services (SASE)Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet and Internet-office connections. 
• Provide operational support for GSIP platforms to ensure stable voice and video communication. 
• Operational support for SASE – Traffic routing/Network Security/User Policy/VPN - Secure remote access.  
• Support for Factory Network – Factory request for network policy/user Policy/segregation request.  
• Monitor service performance and coordinate issue resolution with stakeholders. 
• Handle Escalations and Prioritize service-related requests  
• Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met. 
• Project Management – Support Communication and timeline completion 

Infrastructure Automation and Improvement  

• Identify opportunities to automate network Service provisioning, monitoring, and reporting. 
• Collaborate with engineering teams to develop reusable automation frameworks and templates. 
• Ensure automation aligns with security, compliance, and change management policies. 

GSIP & SASE Management (Good to have) 

• Maintain GSIP configurations and troubleshoot session-related issues. 
• Support SASE platform updates, rule changes, and user access policies. 
• Ensure both platforms meet performance, reliability, and security standards. 

Supplier & Managed Services Oversight 

• Manage relationships with managed service providers, ensuring delivery of contracted services. 
• Monitor SLAs, KPIs, and vendor performance; escalate issues and drive resolution. 
• Participate in contract reviews, renewals, and negotiations with suppliers. 

Financial & Invoicing Management (Secondary) 

• Handle vendor invoicing: validate services, reconcile bills, and ensure timely payments. 
• Manage intercompany invoicing for shared connectivity services across business units. 
• Track operational costs and support budget planning and reporting. 

Documentation & Compliance 

• Maintain documentation of GSIP, SASE, automation scripts, and supplier contracts. 
• Ensure compliance with internal IT policies and external regulatory standards (e.g., ISO, GDPR). 

Qualifications 

• Bachelor's degree in information technology, Computer Science, or related field. 
• 5+ years of experience in IT operations or network support, good exposure to GSIP and SASE platforms - Security, DNS, X.509. 
• knowledge with network automation tools. 
• Proven experience in supplier management, especially with managed services. 
• Familiarity with SSL certificate management, firewall basics (e.g., Palo alto), VPN technology. 
• Strong background in vendor and intercompany invoicing processes. 
• Excellent communication, coordination, and documentation skills. 

Preferred Skills 

• Understanding of voice protocols (SIP), cloud networking, and secure access technologies. 
• Exposure to ITIL or similar service management frameworks. 
• Ability to manage cross-functional teams and multiple operational priorities. 

Secondary Skills  

• Good understanding of SIP, Network Security and IT/OT segregation  
• Understanding LAN and SD-WAN.  
• Supplier & Contract Management 
• Financial management 
• Virtual team working  
• Project management 

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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