Operations Manager 3

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

• PCS is seeking a Manager to lead Bankruptcy, Offensive Litigation, and Debt Settlement Company (DSC) Servicing team(s) who may be responsible for coding of new bankruptcy notifications and updates, filing bankruptcy proof of claims, qualifying accounts for offensive litigation actions and partnering with Law Firms to ensure accuracy of legal documents, and researching legal matters, as well as any additional activities that may occur through the lifecycle of bankruptcy, litigation actions and resolving accounts with DSC’s.  Incumbent leads the day-to-day
• Operations and ensure team members facilitate processes, etc., to ensure compliance with policy and procedures.
  The ideal candidate will understand Collections & Recovery, and/or Bankruptcy Operations. 
• Additionally, this person will have proven leadership skills in coaching, developing, and holding team members accountable to performance standards.  They will ensure compliance with applicable internal policies and procedures, regulatory requirements, and federal bankruptcy law.
• Ensures compliance with all applicable federal, state, and local laws, regulations and policies and internal operating policies, procedures, and audit/examining standards.  Responds to audit/examining exceptions.
• Monitors tracking and performance.
• Provides required reporting to keep executive management appraised of activities; makes presentations as needed.
• Communicate with leaders and staff to produce effective procedures and workflow and to ensure quality service levels are maintained. Follows up with resolution of problems to ensure timely response and customer satisfaction.
  Recommends hires, transfers, terminations, salary adjustments, performance standards and reviews.  May approve employee daily time records, work assignments, vacations, sick pay, etc.  Executes employee relations, training and affirmative action policies as needed.
• Creates and develops ongoing performance reviews and administers performance improvement plans if needed.
• Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s).  Ensure quality service and effective operations support for all assigned internal and external customers.  Leads high-performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees.
• Oversee adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility.  Participates in the review and improvement of operational systems and procedures relevant to assigned units.
  Role Responsibilities
• Lead the day-to-day operations of Bankruptcy, Offensive Litigation, and Debt Settlement Company servicing teams.
• Oversee the coding and maintenance of new bankruptcy notifications, case updates, and related account records.
  Ensure accurate and timely preparation and filing of bankruptcy proofs of claim.
• Direct the review and qualification of accounts for offensive litigation in accordance with approved criteria.
• Partner with external law firms to validate legal documents, resolve discrepancies, and support timely litigation activity.
• Oversee legal and account research throughout the bankruptcy, litigation, and debt settlement lifecycles.
• Manage account resolution activities involving Debt Settlement Companies and other authorized third parties.
• Ensure compliance with internal policies, operating procedures, regulatory requirements, and federal bankruptcy law.
• Respond to audit and examination findings, implement corrective actions, and maintain audit-ready controls and documentation.
• Monitor team productivity, quality, service levels, and operational performance against established standards.
• Prepare management reporting, communicate trends and risks, and deliver presentations to executive leadership as needed.
• Develop and improve procedures and workflows in partnership with leaders and staff to strengthen efficiency and service quality.
• Resolve operational issues and escalations promptly to support customer satisfaction and appropriate account outcomes.
• Coach, develop, and hold employees accountable through regular feedback, performance reviews, and performance improvement plans.
  Support staffing and employee administration, including hiring recommendations, work assignments, time records, leave requests, compensation actions, training, employee relations, and applicable employment policies.
  Competencies:
• People Leadership & Team Management
• Coaching, Development & Performance Management
• Collections and Recovery Operations
• Bankruptcy Servicing & Federal Bankruptcy Law
• Offensive Litigation Management
• Debt Settlement Company Servicing
• Regulatory Compliance & Risk Management
• Policy and Procedure Administration
• Audit and Examination Response
• Operational Performance Monitoring
• Reporting & Executive Presentations
• Workflow and Process Improvement
• Legal Document Accuracy & Research
• Law Firm and Stakeholder Management
• Problem Resolution & Decision-Making
• Customer Service & Quality Assurance
• Workforce Planning & Employee Relations
• Accountability and Results Orientation
• Written and Verbal Communication
  Skills:
• Leadership and Team Management
• Collections and Recovery Operations
• Bankruptcy Operations and Servicing
• Regulatory Compliance and Risk Management
• Employee Coaching and Development
• Performance Management and Accountability
• Legal Research and Document Review
• Operational Performance Monitoring and Reporting
• Process and Workflow Improvement

Stakeholder, Law Firm, and Executive Communication
Qualifications:
Basic Qualifications  - Bachelor’s degree, or equivalent work experience  - Typically three or more years of relevant experience  Preferred Skills/Experience  - Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s) - Understanding of applicable Federal and State laws and regulations - Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable - Good organizational, managerial and project management skills - Well-developed customer relations skills - Excellent interpersonal and verbal and written communication skills - Excellent supervisory and management skills - Ability to manage multiple tasks.
Years of experience: 8+ relevant years.
Leadership experience: 3+ years.
Shift Timings: 6:30pm-3:30 AM IST

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.