At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers, and businesses can connect in more than 200 cities around the world to create and access beautiful photos.
We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.
About the role:
With our global footprint and hyper-growth, one of Snappr’s top priorities is to grow the quality and quantity of the photo editors in our Manila office. As an Operations QA Team Lead, you will be challenged to guide and empower a team of specialists to enhance the efficiency and effectiveness of our operations. You will play a crucial part in ensuring the successful completion of tasks, driving key performance indicators, and fostering a collaborative and results-driven team culture.
What you'll do:
- Lead and manage day-to-day operations, ensuring efficiency, quality, and adherence to established processes.
- Manage and mentor a team of Specialists, providing guidance, support, and fostering a collaborative team environment.
- Drive and monitor key performance indicators (KPIs) to ensure the team meets or exceeds performance targets
- Design and implement performance improvement plans for team members who require such assistance
- Collaborate with cross-functional teams to enhance communication and coordination across departments.
- Develop and implement strategies to improve operational processes and streamline workflows.
- Continuously assess and optimize operational procedures to enhance productivity
- Act as a point of contact for escalated issues and provide timely resolutions.
- Communicate with Senior Operations Manager/s and Head of Operations to ensure projects are on track.
- Monitor and produce regular performance reports
- Foster a culture of continuous improvement, innovation, and excellence within the operations team.
What you'll need:
- Minimum of 5 years of progressive experience in operations, with at least 2 years in a leadership role.
- Experience in Photo Editing using Adobe Photoshop and Lightroom is required
- A track record of running performance improvement plans
- Proven experience in effectively managing and leading a team.
- Demonstrated experience in driving and achieving Key Performance Indicators (KPIs)
- Strong analytical and problem-solving skills
- Strong leadership skills
- Great spreadsheet skills are an advantage
Job benefits:
- Competitive salary
- 20% night differential
- HMO (w/ dependent)
- Great workspace in Ortigas CBD
