Ops Support Specialist

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures

Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department

Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow

Interact with internal departments and external clients to resolve issues and concerns

Monitor “In process,” work to meet business and quality standards

Assist in making decisions within established procedures that balance the needs of the employee, company, and customer

Support and expansive array of products and services and serve as the team subject matter expert

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

0-3 years of relevant experience

Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred

Proficient computer skills

Ability to adapt to new technology quickly and seamlessly

Consistently demonstrates clear and concise written and verbal communication skills

Education:

Graduation is mandatory.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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