Order Processing Specialist

Order Processing Specialist

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Family Definition:

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

Management Level Definition:

Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.

What you'll do:

Responsibilities:

• Provides general support for sales processing activities for an assigned business area or group.
• Demonstrates mastery in multiple sales processing areas, including: pricing and creating quotes for less- to moderately-complex deals
• registering information and producing documentation
• order execution, billing and invoice production
• configuration of order systems according to process standards and any customization as specifically directed
• Reviews data entered into paper and electronic sales processing and documentation systems to ensure that required fields are complete and correct
• identifies and communicates errors and deficiencies to stakeholders for resolution
• Creates and maintains regular order reports, dashboards, and specialized documentation
• researches and provides information in response to requests from sales leadership
• Provides guidance to less-experienced staff members

What you need to bring:

Education and Experience Required:

• High school or equivalent secondary education certification required
• Bachelor's degree preferred.
• Typically 2 - 4 years experience

Knowledge and Skills:

• Advanced administrative skills, including data review and proofreading and overall document and information management
• Proficient with standard word processing, spreadsheet, and presentation software packages
• Expert user of electronic sales documentation, order management, and bid and quote systems and tools, including regular and ad hoc reporting and data search
• Thorough understanding of basic order processes, systems configurations and documentation requirements
• Strong written and verbal communication skills
• mastery in English and local language.
• Ability to effectively communicate issues and negotiate resolution with local management.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity, Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Process Changes, Process Improvements, Sales, Sales Orders {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#servicesandsupport

Job:

Sales Operations

Job Level:

Senior

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.