Leads service delivery, profitability, customer relationships, project portfolio governance, financial accountability, presales support, and add-on sales for Ericsson’s Cloud Software & Services business in Pakistan. Develops business strategies, manages performance against budgets and plans, governs project execution in a matrix organization, and drives customer outcomes and new business opportunities.
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About this Opportunity
The Head of Service Delivery for Pakistan will join the Cloud Software & Services team covering all Pakistan accounts. This team includes the Head of Service Delivery, Domain Sales Manager, and a functionally led team of Program Directors, Project Managers, Solution Architects, Service Engineers, and more.
The role covers the full Ericsson CSS portfolio, with responsibilities in service delivery, customer interfacing, project portfolio governance, and financial accountability. The candidate will act as the shadow P&L owner for the business area and serve as a delegate of the Customer Unit Head of CSS for the accounts.
What You Will Do• Be overall accountable for service delivery and profitability of the CSS business in Pakistan.• Regularly interface with customers across various domains (Core Network, OSS, BSS, Managed Services, etc.).• Support the Country Manager and Account Managers in all sales engagements.• Monitor and report on program trends, capability development, and performance against plans and budgets.• Govern, steer, and follow up internally on the project portfolio.• Demonstrate strong financial understanding and business acumen to support both presales and delivery activities.• Drive add-on sales across a complex customer base.• Lead within a matrix organization and demonstrate operational leadership in project execution and planning.• Leverage agile methodologies to simplify ways of working and enable customer outcomes.• Develop and implement a long-term strategy and business plan.• Identify and pursue new business opportunities.
You Will Bring• A university degree in Engineering/ICT; an MBA or other advanced degree is considered a plus.• A strong personal track record with 10-15 years of experience in presales and service delivery, including leadership roles.• Proven leadership skills in a multicultural, multi-geography environment.• PMP or other Project Management certifications (preferred).• Deep knowledge of the Ericsson portfolio.• Strong financial understanding and business acumen.• Proven experience in customer-facing roles and relationship management across all levels, including C-level.• Excellent communication and presentation skills.• Strong stakeholder management capabilities, both internally and externally.• A growth mindset and a proactive approach to innovation and improvement.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Pakistan (PK) || Islamabad
Req ID: 789760
About this Opportunity
The Head of Service Delivery for Pakistan will join the Cloud Software & Services team covering all Pakistan accounts. This team includes the Head of Service Delivery, Domain Sales Manager, and a functionally led team of Program Directors, Project Managers, Solution Architects, Service Engineers, and more.
The role covers the full Ericsson CSS portfolio, with responsibilities in service delivery, customer interfacing, project portfolio governance, and financial accountability. The candidate will act as the shadow P&L owner for the business area and serve as a delegate of the Customer Unit Head of CSS for the accounts.
What You Will Do• Be overall accountable for service delivery and profitability of the CSS business in Pakistan.• Regularly interface with customers across various domains (Core Network, OSS, BSS, Managed Services, etc.).• Support the Country Manager and Account Managers in all sales engagements.• Monitor and report on program trends, capability development, and performance against plans and budgets.• Govern, steer, and follow up internally on the project portfolio.• Demonstrate strong financial understanding and business acumen to support both presales and delivery activities.• Drive add-on sales across a complex customer base.• Lead within a matrix organization and demonstrate operational leadership in project execution and planning.• Leverage agile methodologies to simplify ways of working and enable customer outcomes.• Develop and implement a long-term strategy and business plan.• Identify and pursue new business opportunities.
You Will Bring• A university degree in Engineering/ICT; an MBA or other advanced degree is considered a plus.• A strong personal track record with 10-15 years of experience in presales and service delivery, including leadership roles.• Proven leadership skills in a multicultural, multi-geography environment.• PMP or other Project Management certifications (preferred).• Deep knowledge of the Ericsson portfolio.• Strong financial understanding and business acumen.• Proven experience in customer-facing roles and relationship management across all levels, including C-level.• Excellent communication and presentation skills.• Strong stakeholder management capabilities, both internally and externally.• A growth mindset and a proactive approach to innovation and improvement.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Pakistan (PK) || Islamabad
Req ID: 789760
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