Payroll Back Office Professionals

Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.
The Role
We are seeking a detail-oriented and motivated Payroll Back Office Analyst to join our People Services team. This role supports front-line payroll processing activities for U.S. and Canada operations, ensuring accurate data entry, timely resolution of employee inquiries, and compliance with payroll policies and procedures.
What You'll Do

• Enter and maintain employee payroll data including new hires, terminations, and compensation changes.
• Respond to Tier 1 escalations regarding paychecks, deductions, timekeeping, overpayments, banking and other payroll related matters.
• Perform payroll corrections including live error corrections, routine rate audits for salary and hourly employees.
• Support the setup and maintenance of direct deposit and banking information.
• Complaint Handling and Escalation: Ensures timely resolution of Tier 1 issues and concerns. Escalating of complex transactions to the People Services Supervisor and/or Senior Analyst-Team Lead.
• Create letters for W-2 and 1099 corrections, overpayment letters and Notice of Change letters.
• Processing of all the required payroll activities. Prioritizing and working on requests according to nature, urgency, and impact.
• Maintain confidentiality and accuracy in handling sensitive payroll data.
• Continuous Improvement: Suggest process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety. Maintaining and updating job aids and standard operating procedures knowledgebase.
• Operational Efficiency: Complying with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Maintaining confidentiality of employee information according to established practice. Performing based on the approved guidelines and job aids. Performing peer check / post audit escalated issues and pre and post payroll audits.

Additional Description
Your Skills & Abilities (Required Qualifications)

• Bachelor's degree
• 3-8 years of payroll experience
• Strong understanding of US and Canada payroll concepts, taxes, and deductions
• Experience (proficiency preferred) in payroll platforms such as ADP Global View, ADP Smart Compliance, Cognos, SAP, eSAP, Workday, Kronos, and UKG Pro and KNIME
• Advanced Microsoft Excel skills; Power BI experience is a plus.
• Experience with case management systems like ServiceNow or Siebel
• Excellent communication and customer service abilities. Email etiquette
• Ability to handle confidential information with integrity

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience in a shared services or global payroll environment
• Exposure to continuous improvement methodologies (e.g., Lean, Six Sigma)
• Familiarity with U.S. and Canadian labor laws and payroll compliance standards
• Experience supporting payroll audits and SOX compliance

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the candidate.
Important: Must be willing to work on NIGHT SHIFT
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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Non-Discrimination and Equal Employment Opportunities (U.S.)
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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