Provide L2 platform support across cloud, virtualization, servers, databases, backup, and monitoring in a 24x5 shift model. Monitor alerts, troubleshoot incidents, perform maintenance, execute approved changes, coordinate with vendors and teams, maintain runbooks, and contribute to service improvement and handovers.
Job Description: PCoE Support Engineer (L2 Support – Shift-Based 24x5)
Provide Level 2 Platform support across enterprise infrastructure services, ensuring the availability, stability, security, and performance of cloud, server, virtualization, database, backup, and monitoring platforms. Responsible for incident resolution, operational maintenance, change execution, and continuous service improvement within a 24x5 support environment.
Key Responsibilities- Provide Level 2 Platform support for enterprise infrastructure services including Cloud, Virtualization, Server, Database, Backup, Monitoring, and End-User Computing platforms.
- Monitor infrastructure health and respond to alerts and incidents.
- Troubleshoot and resolve infrastructure-related issues within agreed service levels.
- Perform routine operational activities, maintenance tasks, and system health checks.
- Execute approved changes following established processes and procedures.
- Support backup, recovery, patching, and compliance activities.
- Coordinate with internal teams, vendors, and service providers to resolve issues.
- Participate in major incident and problem management activities when required.
- Maintain operational documentation, knowledge articles, and support procedures.
- Contribute to continuous service improvement and operational excellence initiatives.
- Ensure effective communication and handover during shift transitions.
- Support infrastructure services within a 24x5 operational environment.
- This is a shift-based role within a 24x5 support model, including:
- Day, evening, and night shifts
- Weekend and holiday coverage (as per rotation schedule) - Strong requirement for effective handover communication between shifts
- Flexibility to adapt to rotational schedules across time zones
- Strong understanding of:
- Microsoft Azure Infrastructure Services (Virtual Machines, Storage, Networking, Monitoring, Backup)
- Oracle Cloud Infrastructure (OCI) Compute, Storage, and Networking Services
- VMware vSphere, ESXi, vCenter, and Dell EMC vxRail Platforms
- Microsoft Hyper-V Virtualization
- Windows Server Administration (2016/2019/2022)
- Active Directory, DNS, Group Policy (GPO), and Access Management
- Citrix Virtual Apps and Desktops (CVAD)
- Azure Virtual Desktop (AVD)
- Linux Administration (Red Hat Enterprise Linux and Oracle Linux)
- Microsoft SQL Server Operations and Monitoring
- Oracle Database and Oracle E-Business Suite (EBS) Support
- Commvault and Metallic Backup Solutions
- Infrastructure Monitoring and Event Management Tools
- SSL/TLS Certificate Lifecycle Management
- IT Service Management Platforms (ServiceNow or equivalent)
- Hands-on experience with:
- Infrastructure monitoring and alert management
- Incident investigation and troubleshooting
- Service request fulfillment
- Basic server provisioning and decommissioning activities
- Patch coordination and compliance validation
- Backup monitoring and restore validation
- User access administration and permission management
- Infrastructure health checks and operational maintenance activities
- Change implementation following approved procedures
- Vendor and third-party coordination for issue resolution
- Ability to:
- Perform L2 troubleshooting and issue resolution across multiple infrastructure technologies
- Analyze monitoring alerts, logs, and system events
- Escalate complex issues to L3 teams with appropriate diagnostics
- Support standard operational and maintenance activities
- Follow established operational procedures, runbooks, and support documentation
- Work effectively within a 24x5 support environment
- 4–8 years of experience in Infrastructure Operations, Platform Support, Cloud Operations, or Enterprise IT Support environments.
- Experience working within a shift-based or 24x5 support model.
- Proven experience managing incidents, changes, and operational activities in enterprise environments.
- Strong analytical and problem-solving skills
- Ability to work independently and take technical ownership
- Excellent communication and stakeholder management skills
- Ability to perform under pressure in a high-availability enterprise environment
- Proficiency in written and spoken English is a must
- Automation and scripting knowledge
- Exposure to hybrid cloud environments
- Experience with enterprise monitoring platforms
- Understanding of infrastructure security and compliance frameworks
- Experience working with global support teams
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
FLSmidth Chennai, Tamil Nadu, IND Office
Chennai, Tamil Nadu, India, 603103
Similar Jobs
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Design, build, and maintain Java-based cloud-native backend services and microservices for a fraud platform. Contribute to system design, CI/CD, integrations, performance, and production reliability. Mentor junior engineers and collaborate across product, architecture, DevOps, and cross-functional teams in a hybrid environment.
Top Skills:
AWSAzureCi/CdDevOpsGCPGitGradleJavaKafkaMavenMicroservicesNoSQLRabbitMQRdbmsRest ApisSpring Boot
Digital Media • Information Technology • News + Entertainment
Write and maintain clean, efficient code; design and develop new applications; implement unit and integration testing frameworks; document development and deployment processes; analyze integration needs and system architecture; collaborate with QA; troubleshoot performance and functional issues; exercise independent judgment and work variable schedules including nights and weekends.
Digital Media • Information Technology • News + Entertainment
Perform penetration tests (web, network, API, mobile) and vulnerability assessments; simulate attacks, exploit and document weaknesses; produce remediation reports; run red team exercises and security audits; develop automated testing tools; collaborate with development, DevOps, QA and stakeholders; mentor junior staff and manage technical documentation to improve security and compliance (OWASP, NIST).
Top Skills:
BashBurp SuiteDnsHTTPHttpsLinuxMetasploitNistNmapOwaspOwasp ZapPowershellPythonTcp/IpWindowsWireshark
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
