Toast
Performance Management Specialist & HR Business Partner
Performance Management Partner
Location: Bangalore (Hybrid)
Department: People Success (HR)
Reports To: Director – People Hub, Toast
At Toast, we’re building the all-in-one platform that powers the restaurant community. Our mission is to help restaurants grow, serve, and delight their guests. Behind the scenes, our People Team plays a critical role in building a strong culture that helps our employees thrive. As we scale across India, we’re looking for a Performance Management Partner who can coach, guide, and enable our leaders to build and sustain a high-performance culture.
About the Role:As a Performance Management Partner, you will play a critical role in enabling front-line and mid-level leaders across Toast India (primarily in Bangalore and Chennai) to lead with clarity, fairness, and accountability. Your primary responsibility will be to support and operationalize our performance management strategy, ensuring alignment with business goals while fostering employee growth, engagement, and equity.
You’ll serve as a trusted coach to leaders, guiding them through performance conversations, improvement planning, and talent development. You will partner cross-functionally with HRBPs, Employee Relations, L&D, and CoEs to ensure a consistent and empowering employee experience.
Key Responsibilities:Coach and advise people leaders on day-to-day performance management, including documentation, conversations, and improvement plans.
Lead proactive performance interventions and provide high-touch support on sensitive or complex performance-related situations.
Partner with leaders to identify performance gaps and enable targeted coaching strategies and feedback frameworks.
Guide compassionate and compliant offboarding processes when necessary due to underperformance.
Work closely with Employee Relations and Legal to ensure fair, ethical, and legally sound outcomes.
Drive awareness and adoption of performance tools, frameworks, and self-service resources (e.g., internal playbooks, Workday).
Monitor and analyze performance trends; collaborate with People Analytics to deliver insights to leaders and influence strategy.
Support cyclical performance processes (e.g., annual/bi-annual reviews, calibrations), while encouraging continuous performance feedback.
Build enablement content and facilitate workshops/webinars for leaders on effective performance management practices.
Promote consistency and equity in managing performance across teams and departments.
3–6 years of HR experience, with strong specialization in performance management or HRBP roles.
Proven experience coaching managers through performance issues and employee development.
Strong understanding of Indian labor law and regulatory requirements related to performance documentation and exit processes.
Demonstrated ability to navigate sensitive situations with empathy, discretion, and professionalism.
Experience working cross-functionally with Employee Relations, Legal, and Talent Development teams.
High EQ, great listener, and strong communicator (both verbal and written).
Hands-on experience using HRIS tools (Workday preferred), performance systems, and Excel/Google Sheets for reporting.
Ability to thrive in a fast-paced, dynamic, and scaling environment.
Experience supporting multiple locations and remote or hybrid teams.
Exposure to high-growth tech or SaaS companies.
Familiarity with performance enablement platforms and employee development frameworks.
Certification in coaching, facilitation, or talent management (preferred but not required).
Be part of a mission-driven company focused on empowering restaurants and their teams.
Work in a collaborative, values-led environment with a strong focus on growth and inclusion.
Competitive compensation, benefits, and career development opportunities.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Toast Chennai, Tamil Nadu, IND Office
Toast’s office in Chennai is filled with innovation, passion, and creativity. With its exciting tech scene and unique restaurant culture, Chennai has been a perfect place to help us further expand globally.
