At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge.
OVERVIEW:
We are seeking a highly skilled and motivated UX Writer to join our team and contribute to the development of user assistance, help documentation, and implementation playbooks. As a UX Writer, you will be responsible for creating clear, concise, and user-friendly documentation that helps our customers understand and effectively use our Percipio learning platform. You will collaborate closely with subject matter experts, product managers, and development teams to gather information and ensure the accuracy and comprehensiveness of the documentation. This position will work with other UX writers across our matrixed organization to develop and maintain documentation tools, style guides and best practices.
OPPORTUNITY HIGHLIGHTS:
-
Create and maintain user assistance materials, including:
-
in-app user assistance
-
knowledge base articles
-
internal and external playbooks
-
FAQs
-
Develop comprehensive help documentation that explains the features, functionalities, and processes of the platform to assist users in administering, configuring, and integrating the system.
-
Collaborate with subject matter experts, product managers, and development teams to gather information and ensure accuracy, clarity, and completeness of the documentation.
-
Transform complex technical information into user-friendly and easily understandable language.
-
Conduct thorough research to understand user requirements, pain points, and best practices in technical writing to continuously improve the quality and effectiveness of the documentation.
-
Revise and update existing documentation to reflect changes in the platform, new features, or user feedback.
-
Ensure consistent formatting, style, and tone across all documentation to maintain a cohesive and professional brand image.
-
Conduct usability testing and gather user feedback to identify areas for improvement and enhance the user experience of the documentation.
-
Stay up to date with industry trends, technological advancements, and best practices in technical writing to incorporate them into our documentation strategy.
-
Work with other teams to implement new tools and upgrades to our documentation infrastructure.
SKILLS & QUALIFICATIONS:
-
Minimum 8 years’ experience writing technical documentation for software products
-
Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and subject matter experts
-
Demonstrated ability to quickly grasp and understand technical concepts and explain them to non-technical audiences
-
Strong writing, editing, and proofreading skills, with a keen eye for detail and ability to communicate complex concepts in a clear and concise manner.
-
Demonstrated ability to work effectively in a remote or virtual team environment, taking ownership of projects and delivering results with minimal supervision.
-
Strong self-direction and time management skills, with the ability to work independently and proactively prioritize tasks to meet deadlines.
-
Proficiency with a variety of software applications and technologies to include:
-
Microsoft Office applications
-
Help authoring software such as MadCap Flare, AuthorIT,
-
Swagger, GitHub
-
User assistance and analytics software such as Pendo and WalkMe
-
HTML, CSS
-
Graphics software such as Photoshop, SnagIt, Camtasia
-
Video editing and production
-
Understanding of structured authoring and principles of content management
-
BS/BA degree in Technical Communication, English, or related field
-
Ability to quickly learn new software applications and business processes
Desired Experience:
-
Experience with Agile methodologies
-
Experience with marketing communications
-
Experience in Education or Corporate Training a plus
-
Experience documenting B2B software solutions a plus
-
Experience with writing API documentation a plus
SUCCESS QUALITIES:
Personally Accountable for Team Success. We unleash our edge together.
Confident Achievers. We are bold.
Intellectually Curious. We are sharp.
Adaptable, Agile & Resilient. We are driven.
Customer First. We are real.
MORE ABOUT SKILLSOFT:
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partners to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance, and success: Skillsoft learning content, the Percipio intelligent learning experience platform, and the SumTotal suite for Talent Development, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.
