Process Associate

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Ensure achievement of Service Level Benchmarks including Productivity, Quality, and Turnaround Time (TAT).
• Execute controls testing activities in accordance with established processes, procedures, and compliance guidelines.
• Maintain adherence to internal controls, regulatory requirements, and client-specific standards of the assigned project.
• Identify and support process improvement initiatives to strengthen control effectiveness and operational efficiency.
• Collaborate across teams and contribute to projects within Banking, Insurance, and Capital Markets domains.

What You Will Need:

• Bachelor’s or master’s degree.
• 1–6 years of relevant experience in the BFSI sector, preferably in Banking /Mortgage/ Credit/ Financial Services operations (not mandatory).
• Completion of at least one performance appraisal cycle.
• Strong stakeholder management and communication skills.
• Ability to adapt and perform in a fast-paced, evolving environment.
• High level of critical thinking, attention to detail, and analytical ability.
• Willingness to work overtime, night shifts, and weekends based on business requirements.
• Flexibility to engage in multiple projects across diverse workstreams.

What Would Be Nice to Have:

• A self-driven, motivated, and energetic approach to work.
• Strong organizational skills, with the ability to work independently and maintain professionalism.
• Experience in Banking /Mortgage/ Credit/ Financial Services operations (not mandatory).
• Familiarity with the Mortgage Lending Cycle and Controls Testing Frameworks (not mandatory)

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.