Process Manager II

Job Description
Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.
As a Process Manager II within the Centralized Controls team at Chase, you will have the opportunity to make real innovative impacts to our customers. You will be part of a creative and dynamic environment where every day brings new challenges and opportunities. Your role will involve monitoring business activities to ensure compliance with firmwide and local policies, maintaining inventories, and developing and implementing ongoing sustainable controlled business processes and control management practices as needed.
Job Responsibilities:

• Perform registration and maintenance of multiple inventories.
• Create and maintain Job Aid/Training documentation creation and maintenance
• Manage access
• Identify and communicate recommendations for business process risk mitigation and control improvement
• Be able to document findings, keep detailed records, recommending further review and provide support for further investigations
• Develop positive working relationships with all business partners, and other risk and control framework partners to maintain an open environment for collaboration, risk identification, and issue solving/resolution
• Manage, self-organize, meet deliverables according to project and task schedule

Required qualifications, capabilities and skills:

• Strong and confident communication skills.
• Ability to explain and convert complex concepts into digestible information for audiences at various levels of the business.
• Proven ability to manage multiple assignments, achieve deadlines, and deliver quality results within a team environment.
• Be able to make logical independent decisions based on information in front of them
• 2+ years' experience using Excel
• Flexibility and adaptability in response to changing demands.
• Demonstrated high level of professionalism and a strong sense of urgency.

Preferred qualifications, capabilities and skills:

• 2+ years Functional industry experience in training, quality, controls, or risk management.
• Knowledge of the Data and Analytics industry.

Bonus Skills:

• In depth knowledge of Excel, Vlookup, Macros/VBA, SSMS, Toad, SQL, Alteryx, SharePoint

Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.