Product Manager

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are looking for technical, highly motivated and strong hands-on product manager to join the Device42 CMDB and ITAM platform team. The Product Manager should bring strong technical and collaboration skills to help drive product initiatives, engineering engagement and roadmap execution across the Device42 Core platform/application tiers which includes the main appliance on-premises, hybrid cloud and SaaS Device42 as well as ITSM/ITOM/ITAM ecosystem integrations.

• Translate business strategy into technical requirements.
• Collaborate closely with developers and DevOps on technical architecture and bring deep domain expertise to the product team.
• Formulate and measure product analytics to ensure on-going product performance and customer satisfaction.
• Define product acceptance criteria, performance requirements and ensure that deliverables are aligned with market and customer needs.
• Manage a backlog of product stories, including requirements definitions, UX and provide on going guidance
• Balance the prioritization of backlog items to meet goals for new product capabilities, technical enhancements initiatives, and customer satisfaction.
• Work closely with cross functional product managers and product marketing to align on broader product initiatives and outbound customer engagements

• Bachelor’s degree in computer science/engineering or related field required
• Minimum of 6 years of experience in software product management
• Hands-on experience in IT Ops, IT Asset management, network engineering, SRE or development
• Familiarity with network protocols, network architecture, application architecture,
• Experience managing or maintaining datacenter or public cloud infrastructure
• Familiarity with container and virtualization technologies - advantage.
• Demonstrated ability to think strategically and execute methodically 
• Have superior communication skills.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.