Product Operations Manager

At ValGenesis, we are focused on outcomes over output, and we build platform-first with multiple product lines that serve our global enterprise customers. As a Product Operations Manager, you will be a strategic partner to our Product, Engineering, and UX teams—ensuring scalable operations, predictable release cycles, and data-driven product decision-making.

You’ll own the product release and launch lifecycle, lead cross-functional coordination, and bring clarity and efficiency to how we build, ship, and activate value across our platform. This is a highly collaborative role, working closely with the VP of Product, Product Line Owners, the VP of User Experience, and GTM teams to align our planning, discovery, delivery, and launch operations with strategic objectives.

Key Responsibilities

Operational Excellence

• Own and continuously improve product processes across multiple product lines and platform teams.

• Lead the orchestration of product planning, sprint cadences, release readiness, and post-launch reviews.

• Build a system of repeatable, scalable workflows to support efficient decision-making and execution.

Release & Launch Lifecycle Management

• Own the end-to-end product release and launch process on a four-month cadence (or faster iterations where needed).

• Drive cross-functional launch planning, coordination, and execution across Product, Engineering, UX, Product Marketing, Sales, Customer Success, and Support.

• Maintain and enforce a structured launch framework including tiered launch levels, launch checklists, and readiness criteria.

• Lead internal launch briefings and serve as the single source of truth for launch progress, deliverables, and readiness.

• Track and ensure ownership of all pre-launch and post-launch tasks and milestones.

• Proactively identify risks, gaps, or misalignments in launch plans and resolve blockers across stakeholders.

• Ensure product teams and customer-facing teams are fully prepared to support, enable, and measure launches.

• Analyze post-launch adoption metrics and support continuous improvement for future launches.

Product Insights & Evidence-Led Decision Support

• Independently lead the product insights function using Pendo to analyze user behavior, adoption, and usage trends.

• Drive a culture of evidence-based decision-making through product discovery, experiments, and POCs.

• Enable product teams with insight dashboards, success metrics, and qualitative/quantitative data to assess impact.

• Support prioritization by identifying signals of customer value, friction, and retention risk.

Tooling, Automation & Product Infrastructure

• Own the product operations stack (e.g., Miro, Jira, Confluence, Monday.com, Pendo).

• Automate tracking, reporting, and communication flows to improve transparency and reduce overhead.

• Create and maintain playbooks, templates, dashboards, and tooling integrations to standardize practices across product lines.

Cross-Functional Alignment & Communication

• Serve as the operational hub connecting Product, UX, Engineering, R&D, and Product Marketing.

• Lead stakeholder engagement across Product, GTM, and Delivery to ensure organizational readiness.

• Manage the internal communication flow around release and launch progress, risks, and decisions.

• Facilitate planning reviews, cross-team retrospectives, and executive updates.

Success Criteria

• Product releases and launches are delivered on time with full cross-functional readiness

• Increased volume and quality of validated discovery activities and POCs per quarter

• Improved adoption and measurable product outcomes post-launch

• Reduction in time-to-decision and planning overhead across the product organization

• Stakeholder satisfaction improves through clarity, predictability, and operational support

• Repeatable, scalable launch processes established and consistently followed

Why ValGenesis

At ValGenesis, product operations is more than coordination—it’s the operating system of our product organization. You’ll have the opportunity to shape how we build, scale, and deliver platform-wide innovation, grounded in customer outcomes and operational excellence. You’ll play a critical role in enabling successful launches that accelerate product impact and business value across a global, enterprise customer base.

What You Bring

• 3–6+ years in Product Operations, Technical Program Management, or Product Management.

• Experience in platform-based SaaS or enterprise software organizations with multiple product lines.

• Strong skills in using Pendo or similar tools to drive independent product insight and analytics.

• Proven ability to lead and optimize cross-functional release and launch processes in agile environments.

• Familiarity with launch management frameworks and success metrics (e.g., launch tiers, enablement readiness, adoption tracking).

• Exceptional communication, systems thinking, and documentation capabilities.

• A bias toward structure, automation, and enabling teams to work smarter and more autonomously.

We’re on a Mission

In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard.

Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations.

The Team You’ll Join

• Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission.​
• We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.
• We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.
• We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader.​

How We Work

Our Chennai, Hyderabad and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company. 

ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.