Product Owner

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COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison.  Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Summary

Delivers value to Business and BT stakeholders through the planning, execution, and delivery of high-quality software products and product enhancements through leading and mentoring an agile Product team.  Develop and lead a team of people with a focus on skills and deliverables. Oversee and take accountability for team’s actions, providing day-to-day hands-on direction. Engage directly with customers to ensure delivery of a high-quality, robust, and scalable product on a regular basis. 

Responsibilities

• Owns the development and delivery of a software product in line with business needs

• Owns and drives key business relationships for the product

• Creates & maintains an executable backlog of product requirements

• Understands, defines, and communicates prioritization of product requirements with a mind toward business value and tradeoffs

• Assists with the distillation of product backlog requirements into user stories

• Participates actively in daily stand-ups, sprint planning meetings, sprint reviews and retrospectives to drive team alignment on product vision and value delivery

• Weighs business risks, issues, & impediments being experienced by the product team & actively assists with issue resolution

• Inspects product progress throughout the sprint and is empowered to make critical decisions and accept work completed by the team

• Supports product team members as they engage with stakeholders, build a backlog, and deliver work

• Maintains an analytical perspective during a crisis and supports crisis resolution. 

• Holds self and others accountable for measurable high-quality, timely, and cost-effective results.

• Owns people management responsibilities for 1–3 business analysts   

• Takes ownership of and is accountable for one or more complex products, features, components, or solutions and associated performance metrics.   

• Ensures team level decisions align with priorities and strategic agenda for project/product.  

• Leverages budget and other financial information to support staffing and business planning efforts.  

• Identifies risks and their potential outcomes and proposes possible solutions to meet business objectives.  

• Fosters an inclusive workplace where diversity and individual differences are valued. 

• Participate in process analysis to determine areas of improvement using Lean and Agile methodologies. 

• Presents results and/or demos with appropriate complexity for different audiences. 

Mandatory Experience

• Bachelor's degree or equivalent

• 5-8 years experience as a Product Owner, Product Manager or Business Analyst with 3+ years of experience in an agile environment

• Strong understanding of Scrum, Lean, XP, Kanban and other agile development frameworks

• Proven experience managing design and delivery of low-to-medium complexity products

• Sound knowledge of emerging technologies focusing on cloud products, SaaS platforms, or Enterprise Applications

Preferred Experience:

• Salesforce certifications (e.g., Salesforce Administrator, Service Cloud Consultant).

• Experience with third-party tools and integrations (e.g., CTI, telephony, knowledge bases, other cloud technologies).

• Familiarity with JIRA, Confluence, or other product management tools.

• Prior experience in a contact center, customer support, or CRM-heavy organization.

• Leverage Salesforce capabilities (automation, reporting, dashboards) to improve sales productivity and provide actionable insights for leadership.

• Work with Business Teams to define and prioritize Sales Cloud enhancements to optimize core sales processes such as lead management, opportunity tracking, pipeline forecasting, and quote-to-cash workflows.

Competencies

• Strong product management skills with deep understanding of product vision and overall product lifecycle

• Demonstrated leadership and people management skills and ability to make decisions and set clear priorities

• Proven ability to recognize value and manage investments to maximize value delivered

• Strong stakeholder management and negotiation skills

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BENEFITS INFORMATION:

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.