Provide L2/L3 production and non-production support for Java applications and integration middleware. Monitor application health with APM tools, troubleshoot IBM MQ messaging and Autosys jobs, analyze Linux/Unix logs, and write SQL queries for troubleshooting and reporting. Perform root cause analysis, implement permanent fixes, support deployments and changes, maintain runbooks, and communicate incidents and status updates to technical and business stakeholders.
We are looking for an Application Support Engineer with strong experience in supporting Java-based applications and integration middleware. The ideal candidate will have hands-on exposure to IBM MQ, Autosys job scheduling, enterprise monitoring tools (preferably Dynatrace), and solid Linux/Unix and SQL skills. Prior experience in banking or financial services is an added advantage.
- Provide L2/L3 support for business-critical Java applications in production and non-production environments.
- Monitor application health, performance, and availability using Dynatrace or similar APM/monitoring tools.
- Manage and troubleshoot IBM MQ messaging, including queues, channels, and message flows.
- Configure, schedule, and maintain Autosys jobs; analyze job failures and ensure timely resolution.
- Perform root cause analysis for incidents and problems; implement preventive measures and permanent fixes.
- Work with Linux/Unix systems to perform log analysis, process monitoring, deployment support, and environment checks.
- Write and optimize SQL queries for data analysis, troubleshooting, and reporting purposes.
- Collaborate with development, infrastructure, and business teams to ensure smooth application operations and changes.
- Create and maintain support documentation, runbooks, and standard operating procedures.
- Communicate effectively with stakeholders, providing clear status updates, incident reports, and technical explanations.
Java Application Support:
- Experience in supporting Java/J2EE applications in production environments.
- Good understanding of application logs, JVM parameters, and basic performance tuning concepts.
- Experience in supporting Java/J2EE applications in production environments.
IBM MQ:
- Hands-on experience with IBM MQ configuration and administration.
- Ability to debug messaging issues and monitor message queues and channels.
- Hands-on experience with IBM MQ configuration and administration.
Autosys Job Scheduling:
- Experience creating, modifying, and troubleshooting Autosys jobs.
- Understanding of job dependencies, calendars, and event handling.
- Experience creating, modifying, and troubleshooting Autosys jobs.
Monitoring Tools (Preferably Dynatrace):
- Experience using Dynatrace or similar APM tools (e.g., AppDynamics, New Relic).
- Ability to interpret dashboards, traces, and alerts to identify performance issues.
- Experience using Dynatrace or similar APM tools (e.g., AppDynamics, New Relic).
Linux/Unix:
- Strong command-line skills (file operations, processes, network commands, shell basics).
- Experience with log analysis and basic scripting is a plus.
- Strong command-line skills (file operations, processes, network commands, shell basics).
SQL:
- Strong SQL querying skills (joins, aggregations, filters, performance considerations).
- Experience working with relational databases such as Oracle, MySQL, or PostgreSQL.
- Strong SQL querying skills (joins, aggregations, filters, performance considerations).
Communication:
- Good written and verbal communication skills.
- Ability to interact with business users and technical teams in a clear and professional manner.
- Good written and verbal communication skills.
Domain Knowledge:
- Banking or financial services domain exposure (preferred but not mandatory).
- Familiarity with payments, core banking, or trading systems is an advantage.
- Banking or financial services domain exposure (preferred but not mandatory).
Additional Nice-to-Have:
- Experience with incident management tools (e.g., ServiceNow, JIRA).
- Knowledge of ITIL processes (Incident, Problem, Change Management).
- Basic scripting (Shell, Python, etc.) for automation of routine tasks.
- Experience with incident management tools (e.g., ServiceNow, JIRA).
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Kumaran Systems Tamil Nādu, IND Office
SIPCOT IT Park, Plot No.28/A-41, III Main Road, 6th Cross, , , Tamilnadu , India, 603 103,
Kumaran Systems Chennai, Tamil Nadu, IND Office
III Main Road, 6th Cross,SIPCOT IT Park, Siruseri, ,, Chennai, India, 603103
Kumaran Systems Chennai, Tamil Nadu, IND Office
8th Floor (Level 9), “ALTIUS C” Block, Olympia Technology park, SIDCO industrial Estate, Guindy, – , Chennai, India, 600032
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