Program Manager - Market Representation

1. Position Purpose

• Lead the Ford Signature Design team to complete Dealership facilities within the International Market Group (IMG).
• The Ford Signature Program Manager will lead and develop the architectural discipline in design and technical competency, production    efficiency, cost effectiveness and value-added service for the IMG Market & ensure implementation of Dealership CI programs across IMG, in-line with global facility standards.
• The Ford Signature Program Manager will collaborate with other group leaders to effectively allocate resources to deliver projects on time and within budget and support all quality related initiatives.
• The Ford Signature Program Manager will co-ordinate with the Ford Global Architectural Team for any updates/design changes that need to be implemented in the IMG region.  

2. Key roles and responsibility of Position

• Develop and nurture the Dealership Design team to Build a cohesive and high performing group.
• Work closely with the markets (understand, develop relationships) to ensure an aligned “One Ford” approach to meeting business plan targets.
• Develop and execute a Dealer planning CI cycle plan that supports business plan objectives.
• Build a center of excellence for facility design standards proving value add support and insights (sales and service).
• Develop employee’s competencies; take an active role in employee career development.  Document training needs and plan for development.  Encourage and support licensing and on-going education. 
• Conduct performance and salary reviews and handle all performance improvement situations professionally and promptly.
• Review and approve timecards, paid time-off requests, leave of absences, continuing education programs, etc.
• Understand different approaches to retail outlets across IMG markets (Mini3S/ Service lite) including various design and construction environments to ensure smooth implementation of IMG elements.
• Manage renovation projects and lead the implementation of the Ford Signature refresh program across IMG.

• Development of Used Car facilities standards.
• Work on various dealership special projects as required across all IMG markets.
• Work with IMG market leads and gain buy-in for the new Dealership CI standard for the implementation of the program across all new and existing facilities.
• Meet Fordland (Global Ford dealership design agency) requirements regarding design and construction standards.
• Ensure appropriate file management including photos, drawings and supporting material as report detailed project status on monthly basis as required.
• Review access and recommend revised design applications to meet local market standards that are aligned with CE and future Digital architecture both within and outside the dealership.
• Work with IMG market representation to ensure alignment with Market Representation recommendations and facility footprint size.
• Assist in developing and maintaining facility standards or design manual to cascade to all markets (Ford, dealers and local architects).

• Be responsible for the final sign-off of Design drawing package of dealerships sent to the Market for review and construction. In situations where a deviation from the standard design is requested by the market, a sign-off must be taken for from the Ford Global Design Director for the same.
• Provide any additional design management support as required by senior management.

Education Qualification:

• Bachelor’s degree in Architecture or Architectural Engineering; Master’s preferred.
• Professional Registration – Council of Architecture (COA)
• LEED preferred

Experience:

• 15+ years related architecture experience with progressively more responsibilities including supervisory duties.
• Facility design and construction experience.
• 5+ years leadership experience.

Leadership Skills

• Excellent communicator & ability to convey global strategy into recommendations.
• Ability to delegate and empower the team

Skills/ Competencies:

• Self-starter, accuracy & detail oriented, customer mindset.
• Proficiency in AutoCAD, Revit, Microsoft office and Bluebeam.
• Project management and supervisory skills required.
• Ability to lead discussions with IMG markets, problem solving and decision making.
• Negotiation skills & operational process and procedure.
• Excellent oral and written English.

Others

Some travel required - global

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.