Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace® to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
Job Description
The Insights team is evolving how we serve customers; this role is central to that evolution, driving both AI-based tools and a portfolio of specialized projects across the Insights business. As Strategic Analyst, you’ll own two connected areas of focus: leading specialized projects that require strategic oversight and hands-on execution wherever the Insights business needs it; and building new AI-assisted tools and methods from idea to operation, partnering with senior leadership to roll them out across the team. You’ll partner with our analysts to ensure new approaches are grounded in real customer work, and you’ll lead enablement, so the rest of the team adopts new processes and deliverables with confidence. Responsibilities include:
- Brainstorm, build, and test AI-enabled tools, workflows, analysis, and deliverables that improve how Insights serves customers
- Partner directly with senior leadership to define, pilot, and operationalize new processes tied to these initiatives, engaging business partners and data end users to determine information and reporting requirements
- Lead the interpretation of data to surface insights that are critical and relevant to identified business issues, and conduct analysis to validate new tools and methods before broader rollout
- Partner with our analyst team to ground new tools and methods in live customer engagements
- Enable the broader Insights team on new processes, workflows, and deliverables through training and documentation, while simplifying and standardizing new tools and methods for use across the organization
- Gather analyst and customer feedback to refine tools and methods after launch
- Coordinate with DSE (Data Science & Engineering) and Product teams on specialized projects to ensure new capabilities and initiatives align with broader Insights and Dynatrace priorities
- Track and report on adoption and efficiency gains from new initiatives
- Represent AI-driven initiatives in internal and, where relevant, customer-facing settings
- Shape and develop AI governance policies for the team, and enable them on best practices
- Research emerging Dynatrace capabilities, analytical tools, customer approaches, and post-sales innovations that could materially change how Insights delivers value
- Shape Insights strategy around emerging capabilities and build the plans, workflows, tools, and solutions needed to adopt them
Minimum Requirements
- Experience using or evaluating AI-based tools in a business or analytical setting
- Bachelor's degree in Statistics, Mathematics, Economics, Marketing, or a related quantitative field.
- 3-5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way
- Experience using data, technology, automation, and/or AI to improve productivity and customer outcomes.
Preferred Requirements
- Hands-on experience building with AI tools or platforms (scripting, prompt and context engineering, APIs or automation frameworks, low-code and no-code AI tools, AI-assisted development); coding ability is a plus, not a requirement
- Experience designing a new process or workflow and rolling it out across a team
- Strong facilitation and training skills to enable others on new tools and workflows
- Consultative approach to identifying efficiency and innovation opportunities
- Comfortable operating with ambiguity, prototyping quickly, and iterating based on feedback
- Strong executive communication skills, with experience partnering with senior leadership
- Solid understanding of how LLM-based systems behave, fail, and are evaluated
- Ability to balance product vision, customer needs, and business outcomes against rapidly evolving AI capabilities
- Experience owning AI governance: acceptable use policies, risk tiering, human oversight models, enterprise-wide guardrails
Travel Expectations: All Insights team members are expected to travel at least once a year for annual team meetings. Strategic clients or project work may require intermittent travel as well.
Why you will love being a Dynatracer- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
DOE, salary $116K-$145K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.
