Manages customer transitions into telecommunications managed services, coordinating contracts, hardware fulfillment, project milestones, billing readiness, cancellations, reporting, and global stakeholder communications. Supports project initiation, cost, quality, resources, risks, and status management across offshore, onsite, client, and cross-functional teams. Uses project management tools and Agile or Waterfall methodologies in a fast-paced hybrid environment.
Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.
Key Responsibilities
- Responsible for transitioning customers into managed services
- Ensure accurate contract information is input in to the ServiceNow platform including non-MS MRC Contracts
- Co-ordinate transition activities with end customer
- Co-ordinate order fulfillment for hardware appliances
- Communicate service transition milestones to CEM and Towers
- Forecast and plan transition activity using pipeline information, renewal dashboard and PMO activity
- Co-ordinate contract cancellation activities
- Notify Go-live and billing start dates
- Ability to create Reports, Presentations, documents, use tools and software to manage ss to project data, project finance
- In addition to the above the candidate should have been involved in the following during the life cycle of the project
- Regularly interact with the onsite/offshore team/client
- Coordinate status updates in daily/weekly conference calls
- Maintain cordial relationship with onsite team/client
What will you bring to the table?
- Bachelor's degree in a related field
- 5+ years of experience in supporting project management activities for telecom projects
- Ability to work and effectively lead a fast-paced, cross-functional, global and hybrid work environment
- Experience in performing project management activities from offshore that includes/ support project initiation, cost management, communication, preparing status, quality management/ monitoring, resource management, risk management, etc.
- Experience in project management tool such as Visio, Microsoft Project Planning, JIRA, etc.
- Good understanding of Waterfall, Agile, etc.
Benefits at Anovia
- Comprehensive Health Insurance policy
- Employee Wellness Program with focus on mental health
- Robust reward and recognition programs
- Company incentive programs offered
- Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
- Ample growth and learning opportunities
- Remote work opportunities
- Focus on work/life balance
- Immigration Program supporting immigration to Canada for eligible employees
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Anovia is an equal opportunity employer.
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