Quality Analyst

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

·       Perform end-to-end Quality Assurance (QA) on AML investigations reviews across Retail Banking and Crypto domains.

·       Assess analyst decisions on customer risk profiling, transaction analysis, sanctions screening, and suspicious activity identification.

·       Conduct deep-dive QC audits ensuring completeness, accuracy, regulatory alignment, and strong case narrative standards.

·       Evaluate use of internal systems, third-party tools, blockchain analytics (for crypto exposure), and open-source intelligence (OSINT).

·       Identify gaps, risk misses, and process deviations, and ensure adherence to AML policies, regulatory guidelines, and client-specific procedures.

·       Provide actionable, structured feedback and coaching to analysts to drive continuous quality improvement.

·       Act as a SME and on-demand trainer, delivering:

1. Refresher sessions on AML concepts (CDD/EDD/KYC/SAR/TMS)

2. Domain-specific modules (Retail Banking customer risk, Crypto transaction monitoring)

3. Calibration sessions and best-practice sharing

·       Maintain and publish quality dashboards, scorecards, error trend analysis, and RCA reports.

·       Partner with Operations, Training, and Client stakeholders to close quality gaps and improve performance.

·       Drive quality calibration discussions, ensuring consistency in interpretation of policies across teams.

·       Support process improvements, SOP updates, and audit readiness initiatives.

·       Ensure adherence to productivity, TAT, and quality SLAs while maintaining high attention to detail.
 

What You Will Need

• AML experience in Crypto/TMS/ EDD /processes, with:
• Proven track record as a strong performer, consistently meeting/exceeding quality and productivity benchmarks.
• Mandatory exposure to training and coaching analysts, including conducting knowledge sessions, providing structured feedback, and driving performance improvement.
• Experience in handling team-level responsibilities, acting as a go-to SME for process queries, escalations, and quality-related guidance.
• Ability to engage effectively with clients and internal stakeholders, showcasing strong communication, professionalism, and confidence in discussions.
• Demonstrated capability to balance QC responsibilities with team support, stakeholder interactions, and deliverables without compromising quality.
• A clear readiness to operate beyond an individual contributor role, with ownership mindset and ability to influence team outcomes.
• Demonstrated ability to coach, mentor, and improve analyst performance through structured feedback.
• Flexibility to work in shifts, weekends, or as per project requirements.

What Would Be Nice To Have:

·       Experience working in Crypto AML / Blockchain Analytics tools

·       Exposure to global regulatory frameworks (FATF, FinCEN, FCA, MAS, etc.).

·       Prior experience as a Trainer / Coach / SME, including:

1. Delivering structured training programs

2. Creating training decks and knowledge material

·       Experience in quality calibration frameworks and audit programs.

·       Strong stakeholder management with client-facing exposure.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at [email protected]. All information you provide will be kept confidential and used only as required to support the recruitment process.

To learn more about Guidehouse in India, visit www.guidehouse.com/india.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.