Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
As a Quality Associate I within the Wholesale Lending Services team, you will be responsible for managing the Quality Control (QC) team and processes globally for a function and/or line of business. You will act as the primary liaison with line of business/operations, engage other lines of defense and supporting partners, monitor the control environment and operational environment, provide analysis of review results, manage a functional unit, and handle projects of medium scale and complexity. This role provides an exciting opportunity to join a dynamic and growing team in a fast-paced and challenging area
Job Responsibilities:
- Manages the Quality Control (QC) team and processes globally for a function and/or line of business, including the implementation of operational policies, processes and procedures for Commercial Operations
- Acts as the primary liaison with line of business / operations to provide results, articulate findings verbally in recurring meetings, analyze disputes, reassessments, and escalations, and demonstrates fortitude against potential adversity
- Engages other lines of defense and supporting partners (i. e. Risk, Compliance, and Audit) partners to review or escalate findings with respect assigned vertical
- Monitors the control environment and operational environment for changes which may impact testing - specific to assigned areas
- Provides analysis and deep dive of review results including reporting trends through monthly reporting. Partner closely with key stakeholders to develop effective quality program practices. Provides feedback to line of business / operations managers on quality performance and recommend corrective actions as needed; supports line of business / operations with quality initiatives, as appropriate
- Manage a functional unit including accountability for effective and efficient processes and services to internal departments. Manages and directs overall team activities, metrics, coaches for improvement, and monitor's progress
- Oversees employee development, monitoring individual and team performance, and encouraging/ driving team engagement.
- Recommends and implements process changes to improve services and systems
- Manages projects of medium scale and complexity as assigned and completes deliverables timely
Required Qualifications, Skills and Capabilities:
- Bachelor's degree or equivalent; 3+ years experience in financial services industry with solid background in credit monitoring
- Strong Analytical/critical thinking skills and strong attention to detail
- Excellent written and verbal communication skills; ability to present concise findings in a persuasive manner
- Self-motivated with effective time management and multitasking skills
- Demonstrates interpersonal skills; exceptional collaboration and relationship building skills
- Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve the most effective results; ability to work a flexible shift as required
- Strong sense of urgency by responding immediately to escalated issues
Shift Schedule: 2pm-11pm PHT
Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
