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Make your mark at one of the biggest names in payments. We’re looking for a Quality Control Analyst to join our ever evolving Customer Due Diligence team and help us unleash the potential of every business.
Location: London - Hybrid working option available, 3 days per week office and 2 days working from home.
What you’ll own as the Quality Control Analyst
We are seeking a highly motivated, detail-oriented Quality Control Analyst to join our CDD team. The ideal candidate will play a critical role in ensuring the integrity of customer onboarding and ongoing monitoring process. You will be responsible for conducting thorough reviews of CDD files to identify potential risks and recommend improvements to our procedures.
Continuous Improvement:
- Conduct comprehensive reviews of customer identification documents including but not limited to beneficial ownership identification, source of wealth and overall risk assessments to ensure accuracy and completeness of files.
- Identify and report on discrepancies, errors or inconsistencies within the CDD files and recommend corrective actions.
- Contribute to the continuous improvement of CDD processes by recommending enhancements and supporting the implementation of new procedures and/or processes.
Training and Development:
- Participate in the design and creation of training packs to help drive consistency, ensure effective system utilisation, and promote a customer-centred approach across the CDD Teams.
- Provide training and guidance to the CDD team on QC standards, common issues and best practices.
Reporting and Documentation:
- Prepare detailed QC reports and summaries for senior management and regulatory bodies.
- Maintain accurate and up-to-date records of QC activities, findings and resolutions.
- Assist in the development and maintenance of QC-related documentation and training materials.
Relationship Management:
- Develop and maintain an open and positive relationship with internal and external stakeholders, as necessary.
What you'll bring
Essential
- Minimum of 3 years’ experience in a quality control or audit role with a strong focus on customer due diligence.
- A demonstrable understanding of legal/regulatory requirements pertaining to CDD.
- Proven experience in managing and leading teams in a fast-paced environment.
- A strategic thinker with the ability to identify, mitigate and communicate risks and issues that could impact the organisation and the customer experience.
- Ability to build a positive culture of continuous improvement and learning, encouraging professional development opportunities and knowledge sharing initiatives.
- Ability to maintain strong relationships with stakeholders at all levels of the organisation, ensuring effective communication and alignment.
- Highly analytical and strong problem-solving skills, with the ability to interpret complex data and make informed decisions.
It's a bonus if you have
- Experience in merchant acquiring.
- Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMs certification.
- Experience using tools such as Orbis, Actimize, Salesforce.
- To learn more about the behaviors we value, checkout our values and behaviors.]
About the team
To learn more about our winning teams, check out our world-class teams that own it every day.
What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex.
We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
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Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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