Retirement Administration Senior Professional

Job Description
Global Employee Services (GES) is a best-in-class global HR service delivery organization, servicing the entire global population of JPMC, currently totaling over 270,000 employees worldwide, in 60 countries. GES provides vital services in the area of Payroll, Employee Servicing, Employee On and Off Boarding, Data Management, Retirement Benefits Administration and Project Management. GES supports the firm in achieving its strategic priorities by leveraging the core principles that define the group's culture and provide the basis for planning and decision-making in all areas: Superior Employee Experience; Operational Excellence; Efficient Global Coverage and Commitment to our People.
As a Retirement Administration Senior Professional within our team, you will be responsible for supporting the Retirement Services Team. Responsibilities include, but not limited to, acknowledging, processing and updating all inbound documentation as it relates to Pension, Retirement and Benefits case work. Handling the distribution of various Fulfillment items and products and updating employee/former employee Oracle HCM and PeopleSoft records as needed.
This position requires a full-time commitment to working 100% in-office, ensuring seamless collaboration and direct engagement with our team
Job Responsibilities

• Research and validate participant information in accordance with Plan rules and regulations
• Validate accuracy of documentation received from employees/former employees
• Prepare and review calculations, distribution packages and payments
• Collaborate with actuary as needed
• Process pension distribution forms received daily
• Process Retirement Services cases in Service Now as needed
• Manage workflow to assure cases and fulfillment distributions are completed within the required Service Level Agreement (SLA)
• Support data gathering and research on moderate to complex cases
• Handle both telephone and written inquires
• Research and respond to escalations as needed

Required qualifications, capabilities, and skills

• Strong customer service skills (the position requires outbound calls with participants)
• Strong organizational skills and ability to multitask
• Strong analytical and problem-solving skills
• Ability to work independently to meet established SLA's in a fast-paced environment
• Must be able to effectively manage through peak volume periods
• Strong verbal and written communications skills, with proven ability to work with all levels of personnel
• Requires attention to detail and the ability to follow through and resolve outstanding issues
• Proficient with Microsoft products; including Word and Excel
• Must be able to maintain a high degree of confidentially
• Demonstrate initiative, be a self-starter, fast learner, and team player

Preferred qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience
• Several years' experience in Pension/Retirem ent administration preferred

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.