Supports testing and implementation of fraud-risk and customer-experience strategies. Responsibilities include interpreting requirements, creating test plans and scenarios, executing UAT, managing testing artifacts, tracking defects, collaborating with stakeholders, and improving testing methodologies. The role requires manual testing, SQL, Unix command-line usage, JIRA, Confluence, QTest, Agile and waterfall experience, plus knowledge of credit card processing, mainframe systems, business rules engines, fraud detection, and responsible AI-assisted testing.
Responsibilities About the Team
This role will support testing and implementation of business-critical strategies to mitigate frauds and provide better customer experience
- Understanding the intent of a business requirement applying it across STLC
- Formulating test approach and test plan and detailing the dependencies and risk involved
- Execution of business scenario in UAT environment
- Partnering and collaborating with stakeholders for clarifying queries and sharing the testing status
- Ensuring testing artifacts are updated and saved as appropriate
- Share process enhancements, automation and innovation related to tools and practices to unlock greater efficiencies and effectiveness.
- Manage testing activities as well as setting and stewarding sound testing methodologies.
- Working knowledge of Generative AI and Large Language Models (LLMs), with the ability to use approved AI tools for requirements analysis, test scenario generation, test data preparation, defect analysis, and testing documentation while adhering to data privacy, security, and responsible AI standards.
Required Qualifications, Skills and Capabilities:
- Bachelor’s degree.
- Minimum 2 years of experience in manual testing along with formulating test plans and approach, test scenarios and test scripts
- Experience in JIRA process, understanding of the process flow and creation of the task.
- Experience with Microsoft Office, Confluence, QTest tool
- Writing and executing queries in SQL
- Unix operating system, working with command line.
- Experience with Agile and waterfall software development methodologies
- Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications. Excellent organizational and project management skills; able to manage competing priorities under tight deadlines. Proven ability to collaborate and build strong partnerships.
- Intellectual curiosity with a proven ability to learn quickly. High degree of initiative, self-direction, and ability to work well under pressure.
- Identify and implement responsible LLM/AI-assisted testing opportunities to improve test coverage, execution efficiency, and the quality of testing deliverables.
- Experience with mainframe screens, business rules engines
- Understanding of credit card lifecycle and cards transactions processing
- Experience with risk processing (Credit and Fraud detection and loss prevention)
Preferred Qualifications, Skills and Capabilities:
About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.
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