The Sales Operations Director manages sales processes, provides analytics, and optimizes sales efficiency, focusing on forecasting and team evaluation.
Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.
Summary
The Sales Operations Director will work closely with Operations and Sales Management and the Operations, Marketing, and Sales teams to support their policy, reporting, and analysis needs. The activities of this role will focus around organizing and measuring sales activity, setting sales strategy and operations processes: sales analytics, sales revenue optimization, sales process optimization, pipeline management, and forecasting.
In this role, you will help bring structure to our revenue reporting and sales trends and provide guidance and recommendations for what can be done to increase our sales teams’ efficiency and effectiveness.
What you will do:
- Establish, maintain, and continually improve sales processes.
- Work with the field sales teams to identify opportunities for improvement.
- Use data and reports to make decisions about bottlenecks in the sales process.
- Serve as subject matter expert regarding sales territory sizing and alignment, account ownership, team composition, and lead routing.
- Conduct sales training and mentor new and existing sellers on sales-related procedures.
- Assist with sales forecasting, contact and lead management, opportunities data quality, creating dashboards and reports, and ensuring data integrity throughout our systems.
- Report and provide insights to support the decision-making and strategic planning of the management team.
- Partner with the Head of Sales to create sales team evaluation processes and metrics.
- Responsible for territory planning and analysis
Qualifications and Skills:
- 15+ years of experience with implementing sales operations optimization and process improvements.
- 15+ years of experience with Salesforce measurement, and sales technology implementation plans.
- 12+ years of experience creating Salesforce processes, reports, and dashboards.
- 15+ years of experience creating sales metrics, reports, and dashboards using Power BI or Tableau CRM.
- Professional or higher English verbal and written communication skills.
Education and Certifications:
- Master of Business Administration (MBA) Required
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