Manages the operational backbone of a B2B SaaS sales organization using PLG and Sales-Assist models. Leads Sales Operations staff, Salesforce administration, reporting, automation, data quality, lead routing, attribution, forecasting, and system integrations. Partners with BDR and AE teams to improve pipeline quality, conversion, and productivity. Builds scalable workflows, SOPs, dashboards, and enablement programs while translating sales data into recommendations for leadership.
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ญ๐ฎ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ฎ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ญ๐ฎ-๐ฎ๐ฌ ๐๐ฃ๐)
Experience: 2+ yrs
Location: Remote (India), India
Job Type: Full-time
We are looking for a high-ownership Manager โ Sales Operations to manage the operational backbone of a B2B SaaS sales organisation operating with a Product-Led Growth (PLG) and Sales-Assist model.
This is a hands-on, player-coach role focused on building scalable sales operations processes, improving sales productivity, strengthening data quality, and enabling consistent execution across BDR and Account Executive teams. The ideal candidate will combine strong Salesforce expertise, sales operations knowledge, automation skills, data discipline, and people leadership.
Requirements
Key Responsibilities
- Lead and coach a small Sales Operations pod responsible for Salesforce administration, reporting, automation, and operational support.
- Manage and develop BDR operations, including workflow standards, prioritisation, discovery processes, and objection-handling playbooks.
- Own the operational backbone of the PLG and Sales-Assist GTM motion.
- Manage workflows for hot leads, inbound lead routing, Product Qualified Accounts, and sales-assist opportunities.
- Build and maintain reporting infrastructure to monitor Pro-to-Enterprise conversion and identify coverage or process gaps.
- Own day-to-day Salesforce operations, including data hygiene, ownership management, workflows, reports, dashboards, and process flows.
- Develop attribution logic and maintain a reliable Salesforce account and opportunity data foundation.
- Execute large-scale data operations including bulk ownership changes, routing, deduplication, and data remediation.
- Maintain reliable data synchronisation across Salesforce, HubSpot, Gong, billing platforms, and Snowflake.
- Build lightweight automation using Salesforce Flows, scripts, CLI tools, scheduled jobs, and API-level integrations.
- Maintain weekly sales reporting, pipeline reviews, performance tracking, and forecasting inputs.
- Translate sales data into actionable insights and recommendations for Sales Leadership.
- Identify operational bottlenecks and implement scalable solutions to improve sales productivity and consistency.
- Develop and maintain SOPs, documentation, workflow standards, and operational playbooks.
- Build and deliver enablement for new sales workflows, systems, processes, and tools.
- Partner closely with BDR and AE teams to improve sales execution, pipeline quality, and conversion.
- Monitor operational performance and proactively identify data, process, and system issues.
- Continuously improve sales processes through automation, standardisation, and data-driven decision-making.
What Makes You a Great Fit
- 4โ7 years of experience in Sales Operations, preferably within a B2B SaaS organisation.
- Strong hands-on expertise with Salesforce, including reports, dashboards, data models, account ownership, workflows, and process automation.
- Strong understanding of Salesforce data structures, CRM hygiene, attribution, routing, and large-scale data management.
- Direct experience partnering with BDR/SDR and Account Executive teams and understanding sales cycles, quotas, pipeline, and conversion processes.
- Experience working with PLG and Sales-Assist GTM models is highly desirable.
- Proven experience in a player-coach role, managing teams, offshore resources, or contractors while remaining hands-on.
- Strong ability to build lightweight automation using Salesforce Flows, scripts, CLI tools, scheduled jobs, or APIs.
- Experience integrating or working across Salesforce and other business systems such as HubSpot, Gong, billing platforms, and data warehouses.
- Strong understanding of sales reporting, forecasting, pipeline management, and performance analytics.
- Excellent problem-solving skills with a strong root-cause-oriented approach.
- Ability to work with large datasets and maintain high standards of data accuracy and integrity.
- Strong process-building mindset with the ability to turn manual activities into scalable, repeatable workflows.
- Excellent communication and stakeholder-management skills with the ability to present insights to sales leadership and senior executives.
- Strong organisational skills and ability to manage multiple operational priorities in a fast-paced SaaS environment.
- Salesforce Administrator certification is a plus.
Similar Jobs
Retail • Energy • Chemical • Industrial
Leads territory sales operations across retail outlets for fuel, lubricants, and non-fuel products. Develops outlet-level sales strategies, manages franchisee relationships, identifies customers and business opportunities, monitors inventory and product delivery, and supports outlet infrastructure. Ensures quality, safety, licensing, promotional, and regulatory compliance; coordinates vendors and logistics partners; trains outlet staff; resolves customer complaints; and reports sales and operational performance.
Fintech • Financial Services
Leads global sales strategy and business operations initiatives across sales, client services, marketing, HR, and finance. Develops dashboards, manages operational metrics, coordinates transformation projects, oversees vendors and data quality, and drives process improvement. Supports AI and Copilot implementation, including agent configuration and adoption. Monitors sales and client service performance, synthesizes feedback, prioritizes automation and roadmap initiatives, and manages stakeholders through global projects.
Top Skills:
Claude CoworkCopilot StudioCursorFastmcpJIRAJSONLinksquaresMicrosoft CopilotExcelModel Context ProtocolOpenai Agents SdkOpenai Responses ApiPower BISalesforceServicenow
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads incentive compensation strategy, quota-setting, recognition programs, analytics, governance, implementation, and continuous improvement across Pfizerโs international markets. Partners with business leaders and cross-functional teams to design compliant, motivating, and financially responsible programs, deliver data-driven recommendations, oversee payouts and operational timelines, and maintain audit readiness. The role requires strong quantitative analysis, commercial operations expertise, project management, stakeholder influence, and experience supporting pharmaceutical or healthcare organizations.
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
