HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.
The sales supervisor is responsible for supervising and coordinating the daily activities of a team of agents engaged in promoting and selling plans by phone.
Supervisory Responsibilities:- Supervises daily activities of licensed agents and/or customer service representatives in team of 10-20 employees. Responsible for scheduling, approving timecards for payroll, approving time off requests
- Coach team of sales agents to drive new sales
- Execute on daily operational procedures and tactics
- Ensure employees have appropriate training and other resources to perform their jobs
- Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
- Bridge clear messages and instructions to the team
- Motivate team members
- Monitor team’s performance
- Conduct real-time phone monitoring and coaching to agents using a variety of systems
- Coach agents on the proper ways to effectively use rebuttals to improve closure sales
- Maintain industry and product knowledge
- Meet and/or exceed call center key metrics
- Assist agents with product specific questions
- Certify newly hired sales agents on proper execution of call flow and other call center procedures
- Create a productive and positive synergy with the team
- General understanding of workforce management
- Ensure applications are submitted accurately and on time
- Understand and adhere to all Company Carrier and/or CMS related policies and procedures
- Ensure staff is aligned to approved WFM schedules
- Assist agents with difficult and escalated calls
- Perform related jobs duties as required
- High School Diploma or equivalent
- Previous experience leading a team of 10+ employees
- 6 months experience in a sales call center environment
- Previous experience with Medicare Advantage sales
- A current and valid Health License
- Strong written and verbal communication skills
- Must be detail-oriented, motivated, self-starter, with excellent time management and organization skills
- Ability to resolve escalated issues with members, carriers and other clients
- Bachelor’s Degree
- Previous experience with an outbound dialing program
- Prolonged periods of sitting and standing at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
- Able to wear headset for duration of shift
Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at accommodations@hpone.com
